Sunderland City Centre

Really comfortable room. TV, air con, tea and coffee facilities provided. Good size bathroom. Would definitely stay here again. Breakfast was really good. Plenty of choice. Every member of staff I spoke with were really friendly and very helpful.

Right near to the city centre. Bed's are very comfortable. Plenty to choose from at breakfast. Rooms are a bit tired looking and could do with a refurb. Staff are excellent very helpful and friendly. Stacey was extremely helpful as we met family there and she arranged for us all to sit together for meal times. Well done Stacey you are an asset to the company.

Immaculate, beautiful rooms Good price Pillows so fluffy - easy check in and check out Central location Walking distance for all immenities Great service with a shout out for Lynne and Andrea - friendly from start to finish - see you again soon

Excellent central location and the staff were absolutely amazing. Very polite and helpful and nothing too much trouble. Will be booking again when I need to visit the university. Room was clean and tidy and bed was very comfortable . Breakfast was good and all good warm. Five stars

The bed is very comfy however, the rooms are tatty and smell bad. I found since Covid, the cleanliness has fallen way below standards. Premier Inn used to be a trusted brand which you could always rely on for pristine rooms, cleanliness and excellent value. These days, they are struggling to maintain even basic standards. This hotel was not the cleanest, lots of dust in the room which isn’t great for allergies. The bathroom does not have any ventilation at all, which leads to a lot of steam and everything soaking, and an unpleasant damp smell. The lack of staff is very frustrating and you feel bad for them as they are run off their feet. The breakfast and dining situation is by far the most underwhelming. The breakfast menu has changed so many times over recent years, the company have now settled for a rather tasteless and low brand products, half which isn’t available. Basic items such as bananas and fruit salad is not available. The evening meal is similar, many things not available, only 1 staff member taking orders, serving and collecting plates. It’s a real shame. The staff really do try their best and are overworked and underpaid, which is obviously resulting in a shortage of staff. Whitbread, please sort it out.

Really enjoyable stay for my mate and I who went to the international football in Newcastle. Staff were all really friendly and the room clean, spacious and with everything you need. Bed was really comfortable and although close to centre of Sunderland it was pretty quiet. The breakfast too was very good and set me up for the day. Excellent location with it being 5 minutes from the metro and less than ten minutes from the city centre. Would happily stay here again.

No parking available, air conditioning only went down to 19degrees so too hot to sleep. Strangers knocking on our room door which made me feel unsafe. Hair dryer not working properly. Room clean, staff friendly but could not fix air con or hair dryer.

I can't recommend this hotel highly enough. The staff are an absolute credit to Premier Inn and were all wonderful. Spotlessly clean and a great location. Stayed for 2 nights for the Bruce Springsteen concert but will definitely be back! Thank you all!

This hotel is friendly, welcoming and extremely clean. We enjoyed a great night's stay enabling us to meet friends within walking distance of pubs and restaurants. Quiet at night. Good comfy bed too.