Premier Inn Sunbury (Kempton Park)

The look of the outside is no reflection on the inside, you are welcomed to a secure car park, £9 a night. Rooms modern, typical Prem Inn Decided to eat in the restaurant and have done ever since my 6 week tenure in the area Warm welcome received, food was efficient, hot and tasty I can rec chicken and pulled ham pie, steak, smothered chicken, nixed grill, gammon and of course the chicken curry. The staff are fab notably Shakya and Teegan, the chefs ‍ and the 2 duty managers

Booked for a visit to Twickenham to watch England v South Africa. Very easy to get to by car and onsite parking available for only £7 on our visit. Only a £15 Uber ride to Twickers and all round a great location for our trip. Excellent cooked breakfast buffet which was definitely required after our boozy day out at HQ!! Can't blame the result on Premier Inn but definitely made it easier to stomach!!

Booked a family room for 19th August for my sons birthday so we could get a full day in at Thorpe Park. Got to the hotel around 8pm, checked in fine. Got to our room all the beds made up, sweets and drinks for the kids nice touch. Then noticed 3 beds, double and 2 singles but only three pillows. Wife phones reception no answer. Go down 4 floors to reception sorry we've run out of pillows. My wife and eldest son then walked over the road at 23:30 to Tesco. The homeware dept was closed off as they shut at midnight, after asking staff they eventually managed to buy 2 pillows. Room was nice, pleasantly air conditioned, quiet and we were comfy enough but not having enough pillows is pretty basic stuff. Car park next to hotel is handy but very snug, for confident drivers only plus you have to pay, get a code from hotel for a discount. Made a claim under the goodnight sleep guarantee and they've been fobbing me off since 23rd August. I get told we're investigating, we it's been FIVE WEEKS now. Love the hotel esp the views of London from the glass lift, fact parking is literally attached to the hotel and affordable. LOADS of food places nearby KFC, Papa John's plus chip shop so cheap vs hotel restaurant. Breakfast at £10 is good catered to a vegan and the rest of us at a little of everything from fruit to cereal to a full cooked English to pastries plus up to 2 kids eat free per adult breakfast purchased. £20 for all you can eat buffet breakfast for 4.

Carpark requested phone number whilst being overlooked from other Carpark users, Low staff to check-in/ could take awhile waiting No coffee machine working both days, was told happens all the time by staff member Long wait for vegetarian option breakfast to arrive

Hotel smelt funny room wasn’t a king size. Only 1 lift working out of 3 . Decor drab needs up dating

Efficient, friendly staff and excellent service. Switched rooms immediately at our request and accommodation was very comfortable. Small gripe - air con seemed to be on a timer at night. Manager kindly printed a document with no extra charge and even extended our car park time when we mislaid our car keys!