Waldorf Astoria Park City

We stayed at the Waldorf for my sister's 40th birthday and it was the best trip ever! The 3 bedroom villa we stayed in was perfect for our group. It had a spacious kitchen, a shared living space, and a large bedrooms for all of us to spread out in. The concierge team was so accommodating. Especially Dallin Calvert, who sent a special birthday note, and a cake for all of us to enjoy. He's seriously the best. Everything about our stay there felt special. Thank you to all of the kind staff at the hotel for making our trip one for the books! I'll definitely be back.

To give this hotel 5 out of 5 is just simply not good enough. First of all STUNNING. The staff is absolutely amazing. The hotel and grounds are impeccably kept. The Waldorf Astoria is an absolute must if you are planning a stay in Park City, Utah.

Don’t let the name fool you. You’ll pay Waldorf prices for a sub-Marriott experience. First, the pluses. The valets are very friendly and knowledgeable about the area. We didn’t eat in the restaurant, but the room service food was very good, albeit very overpriced (one bagel, fruit salad, two pots of coffee came to just over $100 dollars after all the additional taxes and service charges). Now the not so good news. Don’t expect the luxury you would expect from Waldorf. The overall feel was somewhere between a Marriott and a Courtyard. Canned and nothing special, industrial around the edges. Our suite was not in great shape. The sofa was stained, and deck railing was disintegrating before our eyes. The room must have been 80 degrees when we checked in, but the AC was weak and the windows didn’t open, so our first night was pretty hot. Our deck faced the courtyard pool and relaxation was out of the question. We had Bon Jovi and similar blaring on loudspeakers in the afternoon and early evening. We went to join the fun one day and the pool area was actually empty (not sure who the loud music was for). There were waitstaff for poolside service, but they weren’t waiting on anyone, just gabbing on the side and doing a very good job of ignoring us. We just left that train wreck after 20 minutes with no service. Overall, this place falls far short of what I expect from a Waldorf, and it kind of put me off the brand all together.

We stayed here recently and really enjoyed the hotel. Convenient to Park City and Kimball Junction. Between the two you probably have 40 restaurants to choose from. Only gripe was they need more restaurant options in the hotel itself, but I understand that is coming.

Had dinner there on Wednesday, March 27, 2024 in ‘Powder’ restaurant. The chicken sandwich was all fat and cold. When we sent it back with the manager, he disappeared and never returned. We were then charged $34.00 for this inedible “meal” by our server.

My recent stay at the Waldorf Astoria in Park City left much to be desired, despite the luxurious reputation of the brand. I had high hopes for a comfortable and restful night, especially considering the hefty price tag and the promises that came with booking through my AmEx. Upon check-in, I was initially assigned a standard room, but after inquiring about the promised upgrade, I was moved to a supposedly better room. However, my excitement quickly turned to disappointment as I entered the room only to be greeted by a strong odor of cigarette smoke. Understandably, I requested another room, which seemed like an inconvenience to the staff. Unfortunately, my troubles didn't end there. The alternate room I was given happened to be adjacent to the hotel entry road. My hopes for a good night's sleep were dashed when a semi parked outside at 3:00 am, abruptly awakening me with its blaring horns (or air brakes) and unloading activities. Despite my attempts to return to sleep, I found it impossible as my rest was further disrupted by subsequent disturbances from the truck. Upon check-out, I expressed my dissatisfaction to the front desk staff, who appeared sympathetic and promised to address the issue with the manager. Despite assurances of a follow-up, I left without resolution, as the staff was not available when I returned from retrieving my suitcase. Dishearteningly, my attempts to seek redress after the fact were met with silence. Despite a phone conversation with the hotel manager, who pledged to investigate the matter and promised to call me back, I have yet to receive any follow-up, even after three weeks. In summary, my experience at the Waldorf Astoria in Park City was marred by sleep deprivation in what was supposed to be a five-star accommodation. However, what was even more disconcerting was the lack of concern shown by the staff and the utter failure to follow up on their promises. Such lapses in service are unacceptable for a hotel of this caliber and have left me deeply disappointed.