Hotel Italie et Suisse

Our experience at Hotel Italie et Suisse was, unfortunately, underwhelming and soured by poor hospitality. While the location is convenient, that’s where the positives end. From the start, the desk attendant Samuel seemed bothered by our arrival, offering little warmth or welcome. The real issue, however, arose later that night when we learned of a strict LOCKDOWN period from 1 a.m. to 7 a.m. (no one goes in or out) —a policy that was not visible during booking or clarified at check-in. Later that night when we expressed concern, especially as we were in town to reconnect with friends we hadn't seen in years, Samuel became increasingly curt and dismissive. He even suggested we find another hotel if we didn’t like the rule—an impossible solution given the hour. The following morning, he took the situation a step further by privately warning my roommate that we could be blacklisted in all of Europe—a wildly disproportionate and frankly unsettling reaction, given that we remained calm yet concerned throughout the interaction. Mind you, no other hotels in the area have this policy as we confirmed with other family members the next day, which brings the legality of it into question. Other guests’ reviews echo similar frustrations: indifferent service, outdated rooms, and a general lack of hospitality. Sadly, our visit confirmed all of the above. I cannot recommend this hotel, particularly if you value flexibility, friendliness, or basic transparency.

We stayed 4 nights at this hotel in Stresa. Great location, only metres from the centre and the waterfront. Parking is opposite the hotel, buy your overnight parking ticket from reception daily and place on the windscreen of your car. 10 euros daily. Family run hotel. Great breakfasts, served in the dining room at the front of the hotel. So its great to see the activity locally as you eat in the sunshine. We had a room at the rear of the hotel, could do with a refurbishment, but spacious and met our needs.

Lovely family run hotel with owners that couldn’t do enough. Perfect location for Stresa and the area. Thank you so much! Sean & Claire from the U.K.

Staff were very responsive and very helpful. Hotel is in a great location and was good value for money.

Position of the hotel is excellent public parking in front of the hotel which is near the ferry terminal The rooms could do with redecorating but were clean as was the bathroom the breakfast was excellent as were the staff

Very easy access to the boat terminal, delicious breakfast and kind staff