Premier Inn Stoke/Trentham Gardens

とにかく、ロケーションが良いんです…ショッピングセンターまで、数分で、前には、ウィローという素敵なレストランもあります。 もし、次行ったら、また、ここに宿泊したいです

Newly refurbished rooms were a total disappointment. The bathroom, looks great, but the flush mechanism is now behind the toilet seat, not off to the side, the toilet rolls are now on a rickety holder, and are so thin, so narrow and of inappropriate quality. The towel rail may be OK for single occupancy, but not for two bath towels and a hand towel. The Vanity area has halved in size (it was never big) and now the hair dryer is above the shelf, reducing the useable space even further. There is now not room to use straighteners or place a makeup bag in a convenient place to use in front of the mirror, though, at last a stool is provided. The hanging area in the room is more or less non existent, the new unit, is now mainly a metal frame, with a couple of shelves taken up by a fridge, kettle and coffee machine. There is no way you could hang anything more than a shirt in the space, and then if you use the coffee machine, they would stink of coffee. The bed was OK, but not as good as the Hypnos mattresses they used to have. The restaurant for dinner, was shambolic, 30 mins to get a drink, more than an hour to get food, tables not cleared, food poor. In the morning we got a refund for breakfast, as after standing for 15 minutes with no acknowledgment and the palce again a shambles, we decided to leave.

On arrival the staff were very pleasant and speedily processed. The room was excellent except for the 19 degree heat which was stifling. The Aircon wouldn't go any lower so opened the window which allowed the traffic noise in. On our return from our wonderful evening we found inconsiderate people parked in the disabled spaces and as my wife is disabled she had to struggle to the reception where disappointment number two was. We turned the corner to be presented with a man urinating against the sign and then returning to the bar area. the thing I found strange is that he had travelled further to urinate outside. I would also point out that there was only one female member of staff covering the bar and reception. On departure there wasn't any staff to speak to so here I am 🤬