Warrington Fir Grove Hotel, Sure Hotel Collection by BW

An absolute nightmare from start to finish. Reception in this hotel doubles as a bar and when we checked in, it became clear that Phillip and I were in for a treat. Manuel. No, I am being serious, Manuel, checked us in, eventually. Took over 20 minutes, serving food to customers in the restaurant, pulling pints and generally being incompetent. while we were still stood there. Between being offered drinks while we waited, this was upgraded to 50% off then an upgrade while he fiddled with the screen and at one pint picked it up and turned it round to show that it wasn't working correctly. Once Manuel got his system to work, I was allegedly upgraded from room 21 to room 36. A change from a standard room to an "executive" room. Surprisingly, the room was very small, and exactly the same size as room 21. I know this because all the rooms in that part of there hotel are the same size. This was not an upgrade, it was something to placate me and get me away from the reception. Clearly. On arrival in the room, it was stiflingly hot and no air conditioning. I found a desk fan in the very small cupboard, as well as a pair off socks from a previous guest behind the club chair. Room was very tired, definitely not decorated for a number of years. Window safety catch was broken, but this allowed me to get air into the room. Surprisingly, the bed was comfortable, although a lot smaller than I usually expect in a hotel. There was a lot of noise in the corridor late at night and early in the morning, the language was quite blue but I suppose I can't blame the hotel for the quality or manners of the guests they have. Breakfast was very disappointing and for the price charged a bit annoying, to be honest. Ingredients of a very poor standard. Bacon overcooked and sausage very dry. Couldn't fault the young lady serving, it's not her fault. She was very polite and came as quite a surprise. All in all, my experience in this hotel has not only put me off visiting this hotel again, it has put me off visiting Warrington again. I think a train journey from Manchester to Warrington for football next season. Best Western have gone downhill recently, granted. however, this particular hotel is very disappointing and a poor addition to the BW brand. I have no reason to doubt Hallmark disposing of this hotel, they are well rid of it.

Room was freezing cold, broken sink, stains on chairs etc, smelt musty. Went to reception to change rooms which they did but noticed smashed glass on the floor in the reception area. Mentioned it to staff and when I went back down to reception later that evening to get a drink it was still there!!! Second room was much better however the toilet paper and tissues hadn’t been filled up so I had to ask for some more loo roll. There was an issue with the pluming also. Everytime you flushed the toilet it was extremely loud and made the wall shake, no exaggeration. This hotel is definitely not what is advertised online and me and my partner were very disappointed when we turned up. This hotel definitely needs some TLC. I wouldn’t recommend and wouldn’t stay again.

Loved our stay, very friendly helpful staff. Room clean, everything we needed. Restaurant food good although could do with more variation and perhaps regular updates to menu. Otherwise great stay, no probs.

The staff are great the rooms are good but the food is bad the breakfast was uneatable the bacon looked like it was boiled its self service and the bacon was all stuck together there are no fried eggs only scrambled it reiminded me of the army powder eggs and as for the beer in the bar is very expensive and undrinkable

Stayed for 1 night. Check in was easy and welcoming. Staff were helpful and friendly. The room was nicely decorated and clean. The breakfast was very nice with a fair amount of choice, which you could have as much of as you could eat.

We visited as a group of friends on a deal from Groupon, it was good value at £80 for dinner, bed and breakfast per couple. Dinner was lovely, well presented, served on hot plates and good sized portions, our first glass of wine was included. We paid extra to add a dessert - we opted for the apple tart which was very tasty. The staff were friendly and efficient throughout, the manageress at dinner and breakfast was attentive and we were well taken care of. Our rooms were clean and had all that we needed, a little dated decor wise and a bit small but we were provided with plenty of tea, coffee, hot chocolate, toiletries and a note in with our door card to say to just ask for more if needed. There was plenty of choice for breakfast in the morning and we were served by the same friendly staff, we had a really nice stay overall. The staff were fantastic throughout and took care of us well.