Trailhead Lodge

Do not book Trailhead Lodge until they get a better property manager. Not Vacasa. I booked Trailhead Lodge apt 3110 and was very excited for our stay in less than a week. But I noticed when I downloaded their app that they said no extra children. I booked for 2 adults and we have a 4 year old, so booking a one bedroom apt seemed perfect for us. But when I called to make sure this was ok, they told me no - my four year old wasn’t allowed. I spoke to someone from Vacasa named Joanne who told me to contact the third-party booking app I used and tell them that they would be unable to accommodate us and I should get a full refund. But they denied my request that the third party app made. After countless back and forth messages and phone calls - my third party app rep took pity on me bc I was in tears from the stress and frustration and called Vacasa who maybe agreed to find an apt that could accommodate my 4 year old and would be in touch. I honestly doubt that I’ll hear anything. What really gets me is knowing that they can get away with this. Now I’m 5 days away from a booked vacation with no where to stay bc they won’t let a toddler in the room with us and won’t refund our money. I’ll quote another reviewer: Do NOT book with these thieves who try to offload their poor policies on other companies

There is a hot water problem in this facility. Cold showers after skiing and before dinner were a bummer. Vacasa is the management company and it took 2 phone calls and an email to receive a response, which was that the building cannot meet hot water demands during busy times and I should try the shower at the gym. The unit was dated, carpet needs replacing. If you're planning to cook, the kitchen had the bare minimum (and cheap) pots, pans and utensils. The facility should not be marketed or priced as a luxury accommodation. The saving feature is its proximity to the gondola that takes you to the base of Steamboat.

This was an excellent place to stay in steamboat. There is access to a short gondola ride to the base where you would then access the ski lift or gondola. At the base there is access to restaurants and stores and ski rental. This is a very convenient feature. There is good parking underground. The room is large has a full kitchen, washer, dryer dishwasher. Several TVs fully finished. The main bedroom was spacious and very comfortable and the bed was excellent. There’s a large double vanity bathroom in the main living room, dining room has a pull out couch, a side room was locked. There is a game room. There is an excellent hot tub and outdoor heated pool and a fully equipped gym. There is very friendly staff at the front desk very helpful. Indeed I did not use the free shuttle. We hired a car and drove from Denver, I would highly recommend this very comfortable stay excellent for families or couples