Temukan Hotel 5-Star di Bishkek

Decided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.

The room is small, and it was still small after upgrading for an additional fee. The front desk was very helpful, and it was convenient to go out. The downstairs is connected to the mall. The SPA environment is poor, the SPA service attitude is not good, and the quality of the massage oil is not good. Because of the poor service attitude and the poor massage oil, I didn't expect it and didn't want to spend money to suffer. The Japanese dining environment is good, mainly because we booked a tatami seat, and the rigid consumption is about 450 US dollars. The three of us ate for one night and only ate about 300 US dollars. No matter what, we couldn't afford 450 US dollars. As a result, when paying the bill, we had to pay 450 US dollars, and then we were allowed to take it away. This is the first time I have encountered such a ”hard” management method of an international five-star hotel. It's just one seat, and the business is average. There are not many people. We didn't sit in that seat, so it was probably empty.

The room is relatively clean, and the bedding is relatively clean, but sometimes Kyrgyzstan does not clean the room every day. If you need it to be cleaned every day, you need to tell the front desk. The hotel is owned by a Chinese owner, and there are Chinese-speaking staff at the front desk. The hotel breakfast is friendly to Chinese people in the local area, and the overall stay is more comfortable than other hotels. Especially the food. Other hotels opened by foreigners rely on eggs to fill their stomachs every day, but here there are small flower rolls, pickled mustard, porridge, and coarse grains! I will continue to stay.

A contradictory place, on the one hand there are pros, on the other hand there are cons: + freshly renovated room after renovation + elevator works (the floors are high, and for example, 8th floor is on foot - that's the case) + breakfast is included (desserts and good coffee for an additional fee) + I booked through the app, so there was a good discount ± there is a Korean restaurant on the territory ± an outdoor pool, which is closed ± a casino, however, it depends on each person ± there are several good restaurants within walking distance - the room in the picture and the check-in room are completely different, with different furniture, in different buildings - the shower has been renovated, and the water drains very poorly, perhaps they screwed up with the pipes during the renovation - directly opposite the construction of several residential buildings - upon check-in there are only two towels, none for feet, the next day, after cleaning there was one small one left, then I asked to add more, they added more, but the slippers were gone, the next day they did a full cleaning and finally three towels appeared, but there is not a single hook in the bathroom, nowhere to hang anything - once, at midnight, someone simply walked into a room that was locked from the inside without knocking, opening the door with their card. In the morning it turned out that the employee decided to show the room to new guests. What a nightmare, uninvited guests can literally come to you at night. - after all, it's far from the center, not close to Erkindyk on foot. As a result, after a night ”with a roommate”, I moved to another hotel.

In general, everything is fine, but there are questions about cleaning, it seems that it only includes changing towels and napkins. If you rent a hotel for a week, then you don’t have to clean the shower, bathroom or toilet 🙈 Plus, the attitude of the staff at the bar in the restaurant is unclear. We specifically agreed and made an extra payment for normal coffee, but as the staff explained to us in the morning, the barista is a person of mood and every day she decides for whom and when she will make coffee, and for whom she will not. For such a hotel, this is of course a very strange position regarding the service for which we paid. Make your own coffee in an automatic coffee machine :/

Probably the best hotel in Bishkek, the room is large, well maintained and very clean. The hotel is located on a tree-lined road in the city centre and is convenient for eating around. The hotel is about 60 yuan by taxi to the airport and has convenient transportation. There are many restaurants that go far away, and there is also a Chinese restaurant. It is convenient to eat.

It is one of the few five-star hotels in Bishkek, the capital of Kyrgyzstan. It is located on the south ring road and is about 4 km from the hotel to the city center. From the hotel, you can easily reach the scenic spots such as Snow Mountain Park on the outskirts of the city. There are Chinese restaurants and hypermarkets not far from the hotel. Shopping and eating are very convenient.