Premier Inn Staines Upon Thames

Service is very good and the staffs are very friendly.

Understaffed, and disappointing. This was not a great hotel. From a bed that was essentially falling apart, filthy toilets, basic food which could have been poured from a can and heated up in a microwave, and an appalling lack of staff, this was a very disappointing stay. I arrived and was treated to a 35 minute wait to check in. There was no one at the desk and a que of 6 other guests waiting. 2 of the 3 digital checkin counters were out of order, and the 3rd, when I tried it, didnt work. I sat down in the empty and unstaffed bar/restaurant and watched netflix for a while ... Once checked in, the bed was comfortable enough but didnt quite sit flush with the headboard, causing things to fall down the gap, including the pillows. When I checked it was because the bed leg had been poorly gerry rig repaired (see photos). The air conditioner sounded like a freight train and I needed to turn it off it was so loud. Dinner was bland. Over salted pork, basic peas and corn from a can, really un impressive. The toilets in the dining area were FILTHY. Toilet paper, urine on the floor (see photos). Separately, I ran out of toilet paper in my own room, and reported it to reception. It was not replaced for a day until I asked again. This would (in any half decent hotel) be a high priority request ... The staff themselves were lovely ... but management clearly are cutting corners and there are no-where near enough. You could see them struggling and frustrated themselves. This is a poorly managed, under staffed hotel, and no, I wont be back.

The hotel staff were friendly and tried to help but being over worked with shortage of staff during the festive period. The hotel is in the middle of the town centre , first impression , rubbish and dirty entrance . This was a family stay , having paid extra to check in early we waited almost an hour , with just one staff member working the shift. Rooms were comfortable and reasonably clean. However, one of the bedrooms had a terrible smell of drains coming from the bathroom with Premier plus rooms right above on 4th floor, noisy with children allowed to run till late hours at night. At breakfast a few items of food were missing, we were told due to lack of deliveries . The restaurant is fairly clean but not of high standards.