Ulasan Romantik Hotel Im Weissen Rössl am Wolfgangsee

I had high hopes for this hotel, but when I got there, I found that the facilities were too old. The service was not good at all. First of all, the rooms did not provide slippers or free mineral water. The towels in the room were gray. The front desk and the corridor had no expression on any staff, and they were proud and had no polite words. The most hateful thing was that when I checked out, they said that we had dinner for 100 euros. I asked them to show me my signed bill for dinner, and the front desk staff immediately changed their words and said: Oh, you didn't have dinner, so I will waive it for you. Such obvious robbery is more hateful than **. If you don't check carefully when you check out, you will definitely be cheated of 100 euros for no reason.

This hotel almost ruined our family's good mood for traveling. The second day after we checked in was my wife's birthday, so we chose this hotel that was ranked first in the local scenery, and chose a suite. According to the photos when booking the room, the balcony of this room faces the lake, and the lake view is very beautiful. For this room, we paid nearly 7,000 yuan a night and booked three nights. After arriving at the hotel, we found that the balcony of the room did not face the lake. There was a place to see the lake, which had to be seen from the roof of several rooms. The scenery was completely different from the photos on the website. So we communicated with the hotel and said that this room was the room we booked. We took out the photos and still said there was no difference. We asked Ctrip to help communicate, and the hotel still said that neither the room could be adjusted nor the check-out could be made early. How to say, as a person who often stays in hotels, I can't do anything about this kind of rogue. Ps. We stayed for three nights, and two nights were checked in by a ********* tour group. They were very polite to ********* people. I met two ********* guests who asked for a room upgrade and upgraded it for free. When we checked out, they charged us 33 euros for the minibar. I said I didn't touch anything in the minibar, so it was indeed confiscated, but the expression on my face was like I was trying to take advantage of them, which made me feel as sick as if I had eaten a fly 🤮

1. The view is first-rate, with several restaurants, all with the best view of the lake. The food tastes good. The price is moderate. The layout of the building is also very thoughtful. 2. The hotel's lakeside swimming pool is kept at a constant temperature of 30 degrees, with a glass bottom, so it is not cold to swim, and it seems to be one with the lake. 3. The service is thoughtful. A manual is given upon check-in to show you how to get around the building. It is very clear. The front desk is also very enthusiastic. 4. The room facilities are a bit old, not big, and there is no kettle. The hygiene is OK.

I arrived at this hotel on Sept 16th 2024 after driving in from Salzburg. It was fairly easy to find however it was initially unclear where the reception/lobby entrance was and I drove further down thru the mini tunnel to find out I had to go back around and find a place to temporarily park to find out where the onsite parking was. The staff at the reception is very friendly and welcoming. A young man I think his name was Viktor went with me and even helped me to park further down the street, took my bags into the lobby and even provided me a sparkling wine. Later I was able to access my room since I had arrived early. The room was the Emperor suite and was a good size with a lovely view of the lake. The room had a large bathroom with shower and bidet; a separate wc, the bedroom, and a good size balcony to sit and watch the beautiful views. The room also had a well stocked minibar with beer, soft drinks, liquor, and champagne. The only complaint I have is with their restaurant. At about 12:30pm I entered their restaurant located right on the shore of Wolfgangsee, I waited a few minutes for that head lady in charge to seat me. I ordered some smoked fish with a salad which was delicious. My complaint is with the service there in the restaurant, after I had eaten and finished my beer that head lady just kept walking around and didn't even ask if I wanted anything more. After a long time of waiting I had resigned myself to just asking for the check but alas that was a chore in itself. Since no one came around I had to walk over to the register for assistance. Then I was able to pay 25 Euro. After I had paid she commented that it did not include the service charge and I replied what service charge and she said "tip". I thought that very unusual and I have only had that occur once in Paris at that Amelie cafe in Montmartre. I have her some coins just to leave and be done with it. I then went to the reception desk and inquired if that was normal and was told it was not. I also commented on it the next morning when checking out. I didn't appreciate her rude service and then having to pay some "tip". For dinner later that same day I went across the street as I didn't want to have a run in again with that lady. In conclusion I would still stay at this hotel because the room and staff in the hotel exceeded my expectations, however next time I will still avoid their restaurant.

We had not been to St Wolfgang for 25 years and we had walked past your hotel and said we would love to stay there. However, our son came along and we could not. But last August 2024 we came with our son and his wife both are 24 years old. They had a week, we stayed 2 weeks. Your hotel is wonderful, pretty, traditional and elegant. Our stay was excellent in every way. The reception staff could not be faulted so helpful. The restaurant staff were polite and helpful. The breakfast chef was lovely and friendly and his eggs and pancakes excellent. Breakfast was out of this world we all loved it. Dinner was great, with plenty to pick from. Our room with balcony and lake view was great. The cleaning staff were polite and helpful. There is plenty of things to do at hotel, I had a relaxing massage, it was super. The outside staff looked after us well too. My husband and I had a Salzburg Nockerl a dessert for 2 by the pool it was delicious. The town and shops are lovely with lots to do. We would like to thank you for making our holiday a wonderful and memorable. 10 out of 10. My husband and I are coming again this year in August to celebrate our 50th Golden Wedding Aniversary as we could not think of a better place to celebrate it. I cannot understand the person who gave you one. They must have been in a different hotel to what we were. I would recommend your hotel to anyone. I show everyone my photos of your hotel and food. Thank you

A beautiful hotel with breathtaking views over the lake. We booked a half board (HB) Advent break which was truly wonderful experience. The breakfast and dinner offerings were both wonderful and despite being limited on the HB dinner menu we always found delightful dishes that both tasted great and were beautifully presented. The staff could not have been more helpful and were all very pleasant, making the overall experience a joy. The waitress that served us at dinner was extremely helpful - my wife has an allergy to eggs and apples and she went out of her way to check what we could have even checking with chef and ingredient listings on items. The rooms were spotlessly clean, the beds comfortable but despite being a king size bed you do get the typically Austrian two individual duvets (a blessing as my wife steals the covers at home). My brother and his wife did find the pillows were a little soft for them but were supplied additional pillows when they made the request at reception. Overall a great holiday and we will return.

We have stayed at the Weissen Rossl several times, but not for the last 10 years. This time we brought our daughter and her family, with children aged 7 and 5, for a week's stay. They absolutely loved it! We had two suites with lake views and balconies, and took the halfboard package, so ate delicious four-course meals every night, with a children's menu too. Lots of time on the lakeside, swimming in both pools and in the lake (which was the warmest we've experienced here!), taking the pedalo out, lounging on sunbeds. My son-in-law hired bikes from a shop recommended by the hotel, which was very helpful, and he was able to take the children out on the bike paths round the lake and up the Postalm. And of course we took the cog railway up to the top of the Schafberg, which was a great day out, as well as a couple of boat trips up to St Gilgen for lunch. We had planned to make an excursion to Salzburg but the family were so busy with activities at St Wolfgang that they decided not to bother on this trip. But they are already planning to come back!