Hyatt Regency Malta

The receptionist gave me a very deep and corner room. And he excused hotel is full! So i ve’been made a booking almost 20 days ago! They serve the better tooma for direct customer! İf you are alone and via with trip.com they dont care of you!

We had the worst hotel experience in Hyatt Regency Malta. While my mum was taking a shower at the hotel room, the water suddenly stopped. We were told by the Front desk that it was something to do with the water pipe system and there was nothing they could do about it. My mum was coated in body gel at the time, and the situation was so chaotic. The rest of us also didn’t get to shower and had to go to bed in a body drenched with sweat. Not only so, the hotel door lock ran out of battery, and we could not enter the room with our room cards!! This is totally unacceptable for a 5-star hotel. Shouldn’t you at least check the door battery before letting guests to check-in to the room? When we brought up the issues again to the Front desk while checking out, the manager Anna avoided speaking to us directly and simply relied on the junior staff to deliver her words. In the end, they only offered to pay for our transport fee (which costs only 15 euros) to the airport as a compensation for the horrendous experience we had during our stay, and the transport service they arranged was terrible. The license plate of the private car Anna arranged for us was different than the one she had told us. The driver said he had texted Anna and told her about the change, but we were not informed about it. We had to ask the doorman to call Anna to confirm if it was the car she booked for us. I booked this 5-star hotel hoping to provide a relaxing stay for my parents (both of them are above 60 years old) while traveling, but I am deeply disappointed by the experience in this hotel.

I had really good time in Hyatt regency hotel. Room was neat and clean. They give me useful tips regaring travel around. In additition, host who is called “Hoque” treated me kindly while I was waiting in the lounge. I was impressed !

Enjoyable stay. Breakfast is the highlight. A more business feel to the hotel - great if you are avoiding too many kids! Pool upstairs nice - with lounger service with a buzzer. Club lounge not great - underground and completely silent (felt odd) maybe some music would help.

Breakfast is good, it’s a clean hotel, but service has room to improve as a 5 star hotel. The room literally don’t have a good view, which is quite disappointing. The location of St. Julian is not that good, not as convenient as at Selima, and this hotel is on a little hill, you will not like to walk outside to buy something.

good view great service