Ocean House

I recently stayed at Ocean House in St Ives, and it was a fantastic experience. The location is perfect, just a short walk from the beach and the town center. The views of the ocean were breathtaking, especially during sunrise and sunset. The house itself is beautifully designed, with a cozy and modern feel. My room was spacious, clean, and well-equipped. The bed was comfortable with fresh linens, ensuring a great night’s sleep. The en-suite bathroom was spotless, with a powerful shower and quality toiletries provided. The room also had a kettle, tea, and coffee, which was a nice touch. The communal areas were well-maintained and inviting. The lounge had comfortable seating, and the shared kitchen was fully equipped. It was convenient to have a space to prepare meals, especially for longer stays. The terrace was a highlight, offering stunning sea views and a peaceful atmosphere. The staff were friendly, helpful, and provided great recommendations for local restaurants and attractions. The check-in process was smooth and hassle-free. Overall, Ocean House is a wonderful place to stay in St Ives. It offers comfort, great amenities, and stunning views. I would highly recommend it and would love to visit again.

This is run by a property management company so no one at the property to help. Arrived and the room was exceptionally hot. We paid for a room with Patio. There is a patio but there was no handle on the door to get out so couldn't use it until a handle was fitted. Had to message the property management company who didn't apologise and said they would send someone the next day. As a customer I shouldn't have to be highlighting maintenance issues and because there is no one at the property this was not noticed. I highlighted that I had fire safety concerns as the door didn't open and the only root out was down the stairs and if the fire was down stairs there was no way out at the time. Their response was go down the stairs and out of the kitchen, which would not be a good idea as I had highlighted my concern was if the fire was downstairs. The fire notice also had a blank meeting point which I think should have been filled in even if the detail may have been elsewhere. I requested to be moved but this was declined too.  As the room is on the top of the first set of stairs i could hear other people going up an down the stairs which added to not getting much sleep. There were bird droppings on the seats and patio area once we could get out after the door after the handle was fitted on the 2nd day and cobwebs around the toilet area. It cost way over the top for what we got at £316 for 2 nights. As it was not as described, i couldn't sleep as I was worried about how to get out if there was a fire downstairs, it was dirty in some areas inside an out and was uncomfortably hot. I messaged them after my stay but got no response. Despite it not being what I paid for, as i would have been expecting to get onto the patio the property management felt there was no compensation required via ***********. It does have lovely views across St Ives Bay from the front and is located reasonably close so this is a positive. There is no Parking at the property but there is a car park close which costed us over £8 for 24 hours. There is a kitchen which can be used and a code for the entry system is sent prior to staying so could go in and out 24 hours. It could be a reasonable place to stay but needs a lot better Customer Service which for me was poor and a lot more attention to standards.