Best Western Spring Hill Inn Suites

Hotel was clean and comfortable. Great location. Great staff

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很不錯，環境可以的

I stay in a lot of hotels because of my job and let me say that this is not just the best Best Western, this hotel is by far my favorite hotel I ever stayed. I spent 9 nights here. Here are all the great things about this hotel: friendly and accommodating staff, frequent and superior housekeeping, large “mini” fridge that did not freeze my coffee creamer (as has happened in other hotels), big and comfortable bed with lots of small pillows, large room - perfect for yoga or other exercise, lots of storage space in the room, the bathroom fan stays on separately from the light and it’s loud and good for sleeping white noise, wall unit also will stay on continuously for white noise, there is an actual soap dish for your little handwashing soap in the bathroom, the gym is adequate (I used the treadmill, it was just a little warm in there, only complaint - there were some free weights as well), there is guest laundry (bring your own coins $3.50 total for wash and dry), there is a vending machine that takes card… there is a nice size outdoor pool that was just the best thing in the world on hot summer days after work…. My favorite feature of this hotel was that they have a very nice filtered water dispenser on the first floor. I used this so much. I usually have to go buy gallon jugs of water, but not here!!!! I I went to bed early each night and never noticed much noise from the hallway. The stairwells to the second floor or open and easy to access - very little need for the elevator. I did not eat breakfast in the hotel so I cannot comment on this, but I know they had breakfast everyday.

The management at this hotel is obviously excellent. While not a new building, it is maintained in excellent condition, and every possible detail for guest's comfort and convenience is provided. The front desk staff is exceptionally friendly, outgoing and helpful, too. Book with confidence of a pleasant stay.

This Best Western is old and does not match other Best Western Inns we have experienced. It should be removed from the Best Western system. The breakfast was of poor quality and you will find other locals inns much cleaner and more up to-date. This Inn is used primarily by contractors and related personnel working in Spring Hill during the week. They come and go at odd times, with the related noise. We extended our stay by 2 days and the room rate was increased with no notification. I DO NOT SUGGEST STAYING HERE.

Dishonest, deceptive and bad business. The hotel was loud at night and overpowering with carpet freshener perfume, or whatever it was. You could hear every door open and close and footsteps and people’s discussions from everyone outside in the hallway. Seriously lacking insulation in their rooms. We paid for two nights and at 8PM on the second night, we come back to the hotel with food and ready to watch the big game and the hotel management taped a letter from the power and water supply company telling us to expect a power outage from 11PM to 8AM the following morning. I sleep with an electrical powered CPAP and told them we couldn’t stay there with an all night power outage. Here’s the dishonest part. The letter was from 5 days earlier which meant they knew this was coming but didn’t post it where you could see it when you checked in or even tell us about it when we got the rooms. They just taped it to everyone’s doors the night of. I told BW management that we would’ve never stayed there if they would’ve notified us before hand, instead of having to pack up and move twice. So we had to repack and move to a hotel in Franklin at 9PM and miss our game, all because they decided money was more important than being upfront and honest beforehand about the impending electrical outage. When I asked for a refund, they said they wouldn’t charge me for the time we were leaving and not staying there. Really?? That’s their idea of a refund? So I had to take it to Best Western “customer relations” which was a very poor experience. They did nothing but refund us $75 from a $222.34 mistake. I had to call “customer relations” multiple times along with emails and send them the letters taped to our door, etc. it was horrible customer service from beginning to end. I really tried and I went through all the proper BW channels to give them a chance to make this right and they showed me what type of business they are. One that will trip over dollars to save pennies! I would’ve been happy if they would’ve refunded us just for the one day instead of both days but they wouldn’t even do that. Poor customer service and horrible support. I will never stay at another Best Western again. Ever. I’ll be there this upcoming weekend but I can promise you, I will NOT be staying at the Best Western in Spring Hill!

We were at Best Western Opryland right before we came here and I swore we would never use Best Western again. We had reservations at this hotel and couldn’t cancel so we went ahead with it and we were pleasantly surprised. It was definitely a different experience from the one near Opryland. It was cozy and homey and welcoming. We loved the breakfast and hanging out in the lobby at the end of the day. The bathrooms are not fully updated but it didn’t bother me at all and I am very picky. I would stay here again. I learned that not all Best Westerns are bad.