Hotel Spa di Calella

A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured. Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel. As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you. Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.

Generally well, they allowed me late checkout and changed my room by not being double bed as I put on the description of trip.com in which I also put that there was a bathroom but there was not ... The cleaning well, very comfortable bed, good location, perhaps the least breakfast, he missed some choice to be a 4 stars, it was all too simple, but the gentleman who was in the section of eggs and creps made at the moment was very kind (Yusef), well in general. The spa is not a good place to stay, nor are they mentioning it.

The only drawback is the location and parking. Everything else very well. Very friendly staff and great food. It is a family hotel with many activities

The staff are very friendly ＜3 We arrived really late as it was quite further location from the airport, but we felt very welcomed as soon as we walked in. The cleaning staff cleaned and made our bed every day and I had no complains! They were very helpful when we came to ask about transportation. The city itself was beautiful and we really enjoyed our stay :))

Standard rooms are very small, the rooms on the first floor do not have any view.

The hotel is so-so, the rooms are small, and very old, a bit not worth the price, not like a real hotel, it is a rental house. It is said that there is free parking when booking, but it is not free when staying, and there is a charge.

Отель понравился, вкусная свежая еда в ресторане. Не очень понравилась сама Калелья.

It should be noted that the hotel is clean in terms of facilities, but the bathroom and bed linens are very, very poor quality, the towels look like rags and the sheets look like furniture covers.

El servicio del hotel es inigualable, el mejor desayuno ect ect . Tiene un piscina que pueden ingresar siempre ! Pero luego un spa que para los niños el uso es limitado. Mi único consejo es que solucionen el wifi que anda muy mal ! Y hoy día es vital ya que hay gente que trabaja a distancia