Hotel Spa di Munich

The hotel's location is pretty good. It's closed by most tourist spots in Munich. The staff is quite nice & helpful. The spa and gym is quite nice, and breakfast is good too. However, my mom found a little dirty stuff in the shower when she first got into her room. That's a minus. Overall, the hotel is quite good.

I seldom give bad reviews to the service staff because no matter in which country the service staff is hard and will face a lot of unfriendly guests. But this time in Westin made me feel very bad. Total three days of breakfast, first day because I went with my dad and I could see well with my baby. The second day dad was too tired to join us. I was the only one to babysit a one year old baby. While I was ordering tea with the waitress, she accidentally knocked over the milk and spilled it all over the table. But the first thing I did was apologize to a lady server and assisted her in cleaning it up. Of course it was not clean as new. When we went back on the third day, an older male waiter came over to chastise us before we even sat down, presumably meaning that he had soiled the dining chairs yesterday and told us to sit in the baby chairs. I stated that there was no problem and apologized again. Surprisingly he shrugged it off and left without bringing me the baby chair and without serving me tea. You can imagine how embarrassed I was. The person who came to enjoy the service was scolded. That wasn't enough. This time I was with my dad and the baby wasn't creating extra trash and I could make sure the table was clean. The way normal polite people would bring it. The man ended up coming back to chant as we were leaving and kept saying we created trash.????? You didn't have a single crumb from your meal? If you don't want to serve customers, you have the option of changing jobs. Several other lady waiters were very friendly. What was a very good impression of the hotel was ruined by this one person. We will be going to Munich often but are not going to choose this hotel again. No one wants to be stared at by a mean person while eating breakfast.

I am not familiar with Munich. So I made book in a wrong hotel. I thought this hotel is located next to Alstad. In fact it's located in Munich neighborhood called Scwabing. My Mom has Osteoarthritis knee pain. So she can't walk too far. The hotel refused to cancel for free since we booked non modified reservation. This hotel is okay. But not for old people there is no kettle, no refrigerator, no tea, coffee, no shower cap. Hotel also didn't prepare shampoo for us. Design is okay but too simple. Location is not at Alstad and it's too expensive overprice for hotel located on Scwabing

Hotel ini terletak di seberang stasiun kereta utama HBF, tetapi tergantung dari pintu masuk mana Anda keluar. Kami beruntung karena sarapan menyediakan Prosecco sepuasnya pada hari Sabtu & Minggu dari pukul 6-11 pagi. Dan tentu saja, pilihan sarapan yang beragam, terutama roti. Kami menikmati masa menginap kami.

I booked this two room apartment for my family. When I checked in, I was told that it was NOT two bedrooms, but with one bedroom and a double sofia bed in the living room. Large enough to host four people. Nice to have washer machine in room and shared dryers in the basement. The shower space was open to the toilet room so water spills always. Could have a sliding door or curtain to separate. Location is close to tram station Karlsplatz, one stop from the central railway station. Staffs are nice and helpful.

The hotel service is excellent and the staff are very friendly. However, the cleanliness could be improved. We left used coffee glasses in the room and they were not replaced or washed. We also noticed a hole in the blanket and some yellow stains. We asked for a toothbrush, but were told there was no stock, which was a bit surprising for a Pullman. On the positive side, they provide a washing machine that guests can use, you just need to buy the coin from the receptionist.

I stayed here for a conference so the location was not in my control. However, it’s 30mins by tram from the center of Munich. Surrounding there is not many restaurants but there is a supermarket within 5 mins walk. The reception has a Starbucks so it’s very handy for the mornings if you don’t get their breakfast.