Spa Hotels in Yongtai

The room hygiene is very poor. To be honest, it is really hard to accept. I arrived at the hotel after 11 o'clock in the evening. I wanted to have a good rest for a night. I didn't expect to find that the hygiene in the room was worrying and I couldn't put my feet. I communicated with the front desk many times and asked to change a clean room, but the reply was cold: arrange someone to clean it now. Half an hour later, no one showed up. I could only go to the front desk to communicate in person, but the night shift waiter had no service awareness, no apology, and said I would call the aunt to urge her. It feels like the nearby villagers are directly on duty without professional training. The cleaning aunt brought a young boy, estimated to be no more than 20, who might be a relative of the aunt. The aunt asked her to mop the floor on the first floor. She went to the bathroom to clean the glass by herself. I said, aunt, this water stain is so dirty, you can't wipe it off like this, so I said to get some detergent to spray, and came back a few minutes later without taking anything, and told me confidently: This can't be wiped off, every room here is like this. I have stayed in so many hotels, and I have never encountered such a service attitude. I was so sleepy that I couldn't help but think of giving a bad review online. As a result, I couldn't comment without checking out. Fortunately, Ctrip customer service listened to me and comforted me, so I reluctantly stayed for one night. In the morning, the room manager brought two bags of specialties and a plate of fruit to apologize, and found a reason that this problem occurred because the handover was not done well and the room was not cleaned well. The reason was far-fetched, but the surface attitude was good anyway. I took a bag of specialties, and the two bags of specialties in it were indeed delicious. Thank you very much. However, I still want to talk about this situation. I hope that the hotel can improve its service awareness and improve the sanitary environment. I believe that the business will get better and better. The service points are for the manager in the morning. Overall, it is still far from the standard of a five-star hotel.

The hardware facilities are consistent with the graphic description, but the reservation information clearly states that there is an indoor swimming pool. When we arrived, they said that the swimming pool was closed. The disposable slippers were wet and could not be used, so they asked for two more pairs of slippers. The first time I called the customer service, they replied that there were no slippers in the room? They still needed to be delivered. I waited for an hour but no one delivered them. I called again and asked again. After a long time, someone finally came to deliver them, and they only delivered one pair. When did I have to file an application report to use disposable supplies when I checked in? Breakfast was served at 8 o'clock. It was normal for many people to come during the Chinese New Year, so it would be unreasonable if the food was not increased. After eating, I wanted the room to deliver two more bottles of water, and they said each bottle was 2 yuan. I believe that with such frugal service, the turnover of your hotel will surely flourish.

Good review! First of all, the room is very large, with separation of movement and quiet, meeting the needs of the whole family! The children have fun in the back room, and the elders can chat and rest outside. In addition, the indoor bathing pool also made up for the regret that we had no time to soak in the outdoor hot springs at night because we checked in very late.