Hotel Spa di Guiyang

數博會假期，帶着老母親和女兒入住萬象温泉馬壠別苑，感覺這是一次非常滿意的一次住宿體驗。 首先説説服務，提前去看房間，加了前台微信後，小姐姐一直很熱情周到的回答我的若干問題，態度謙和有禮，有問必答，一點沒有不耐煩。入住後房間幾位服務員大姐每次送東西過來的微笑，讓人如沐春風，心生愉快。整個住宿的兩天，服務可以打滿分！ 開車到馬龍別苑後，樓下有每一個風景獨立的停車場，停好車就從停車場直接進入房間，非常方便。 房間設施完備齊全，衞生乾淨整潔，馬桶，淋浴間，房間裏面獨立的泡池，都是乾乾淨淨。整個房間的設計看得出花了心思（泡池房間裏的裝飾畫，符合環境的詩句，恰到好處的花瓶和綠植），讓人身心放鬆。 從馬壠別苑出來，穿過一道玻璃門，就到了公共泡池的區域，對老年人來説很方便。公共區域有四十多個不同類型的泡池，水質良好，很乾凈。整個公共區域環境設計非常用心，能滿足不同年齡段的需求。老母親這一次也非常滿意，説這是她這幾年泡過的最好的温泉，女兒也很喜歡。 酒店早餐種類豐富，食材材質新鮮，進餐環境舒適優雅。中餐我們在附近點了外賣，也是很快就送到啦，**上有很多可以選擇的店鋪。 這是一次愉快的住宿體驗，下次如果泡温泉，看到會再次選擇這裏！同時也感謝這幾天給我們服務的前台小姐姐，房間服務員，謝謝你們！

Very bad experience. Would not recommend. Right from the moment we arrived, it was disappointing. We had a lot of luggage since we were traveling from Nanning, and there was no one to receive us or guide us — just a dark alley with no staff in sight. We had to call the number listed, and even then, the person on the call had no idea where we were supposed to check in. After some confusion, we had to walk around 200 meters to a completely different hotel’s service center just to check in. Even there, the service was terrible — the staff were casually chatting on WeChat and clearly had no clue what they were doing. We waited nearly 30 minutes before they finally said we should go to another hotel nearby. They gave us a room card and we moved all our luggage there, only to get a call saying the room was already booked for the next day — so we had to move again. Thankfully, we hadn’t unpacked yet, but it was still exhausting and unacceptable. Even basic things like water bottles weren’t available — we were told they would send a message in a WeChat group and they would deliver it to the room later. Seriously? Overall, the experience was chaotic, unprofessional, and stressful. The only positive part was the security staff — they were actually helpful and polite. Everything else? Not worth it. Chinese version for locals - 整体体验非常差。我们带着很多行李到达时，居然没有任何人接待我们。该家酒店不接受办理入住，办理入住非常混乱，我们还得走到另一家酒店的服务台，等了30分钟，工作人员却不知道该怎么操作。后来我们被安排到另一家酒店的房间，结果又打电话来说那个房间已经被别人预订了，还得再换一次。连瓶装水都没有，要在微信群里发消息才会送来。唯一好的地方就是保安很热心。不推荐入住。整体体验非常差一个度假村行的酒店管理却做得如此之差，不知道是怎么经营下来的。