Hotel Spa di Fuzhou

Kamar pertama yang diberikan memiliki bau rokok yang kuat, mungkin ditinggalkan oleh pelanggan sebelumnya. Tampaknya hotel tersebut mengklaim dirinya bebas asap rokok, mereka harus mengambil langkah serius untuk membersihkan kamar sebelum melepaskannya. Namun, resepsionis sangat membantu dan segera membuat perubahan tanpa banyak pertanyaan. Saya juga melihat puntung rokok di lobi utama dan melihat seseorang berjalan bebas sambil membawa rokok *****tara staf lobi mencoba bersikap sopan dan memintanya untuk berhenti tetapi tidak berhasil. Hotel harus memberikan pelatihan dan perlindungan yang lebih baik kepada staf mereka dalam menangani kasus-kasus seperti itu. Selain itu, layanannya sesuai dengan standar bintang 5 mereka. Ini akan menjadi 2 pilihan utama saya saat berada di kota ini.

全家大年三十入駐酒店，福州中庚喜來登入住體驗超棒！酒店一線閩江景，東南亞花園綠意盎然，公區大氣雅緻，房間乾淨舒適，鬧中取靜，酒店佈置過年氣氛很足，環境滿分。必須點名表揚GSM，人特別好，熱情專業、細心周到，全程有求必應，主動幫我們解決問題，服務温度拉滿。硬件在線、服務暖心，性價比巨高，是福州出行首選，強烈推薦！

This is the our first visit to Fuzhou. I traveled with my husband and my mum. I booked 4 different hotels for a total of 9 nights in Fuzhou. Narada is the second hotel. We stayed for two nights at the private hot spring wing. Was given free upgrade upon checking in. We were then driven to our rooms by the lovely front desk lady, Xiao Li (前台小李). She is very professional, super helpful as the moment we got out of the cab, she carried all our baggages. Throughout our trip, she is always there to answer all our questions and is very warm and personable. The next morning, we then called the front desk for the buggy to pick us up to the main hotel side for breakfast. The spread is very good with both Chinese and Western cuisine. The chefs are very nice and approachable. I want to take this chance to thank the restaurant waitress, Chen Hong (陈虹). Every morning we were greeted by her superb service. She shared with us about the culture, food and places to go in Fuzhou. She really go out of the way to make us feel welcomed. Checking out was a breeze too. We just called the front desk and leave our keys in the room and head off. We then made our way to next hotel nearer to the city centre. We were shocked by the condition as the surroundings and the exterior of the hotel looked so rundown and dirty. We then decide to go back to Narada. We were again served by Xiao Li (前台小李). The moment she saw us, she immediately came to us asking if there’s anything she can help us with. We told her about our horrific encounter at the other hotel and she helped us arrange for 2 rooms at the main hotel side. She even brought us up to see the rooms before committing the stay. We also met Chen Hong (陈虹) while waiting for the rooms, she was empathic and recommended other local places and events. We were so impressed by the rooms, the hospitality and the impeccable service by Xiao Li (前台小李) and Chen Hong (西餐厅陈虹) that we decided not to move in to the city centre and stayed here for 7 more nights before our flight back to Singapore. Big thumbs up to Narada Resort & Spa, Shoukai, Fuzhou. The people there are truly amazing. Thank you very much!

Wonderful service and experience from the start to the finish. The staff went out of their way to ensure that our family were comfortable. The home from home service was exactly what was needed when looking for a chilled beach holiday. The hotel was close to the main beach Longwangtou (Less than 10 minutes by taxi. Also it is close to Pingtan railway if you want a convenient trip into Fuzhou city. The rooms were very clean, there is a jacuzzi in the garden. The manager and staff were very attentive. I would certainly recommend it and book again next time!

Nice location and the hot springs was nice. Romantic room and the private hot tub on the balcony was OK The only drawback was that they don't accept western credit cards and you shouldn't expect a western breakfast. But the breakfast was still good if you appreciate Chinese food.