TRYP by Wyndham Southport Gold Coast

Every thing is perfect room is so nice the pool is such a beautiful

它是新的Airbnb是一個公寓作為酒店類型 所以很多東西都不完善 App寫2點入住 當要辦理登記時被告知房間還沒收拾好要3點才能入住 到時了卻又被告知還沒好要再等 然後app也寫12點checkout的 可是詢問後又說是10點 這樣會讓顧客很confused好嗎！？而且有一位外國服務員態度很差！其次入住後發現有些地方沒有很乾淨 也沒有入住資訊說明 比如Wifi密碼 游泳池健身房的位置 都沒告知都是要親自詢問！當天還碰到Wifi壞了要維修住兩天根本沒辦法使用電視！住宿是不錯的 位置靠近Seaworld 去市區也不遠 但由於可能是新開的很多東西很不完善 希望他們可以改善！

Expensive and a shame that they don't have any 2 queen bed rooms, but the room and accompanying view are definitely impressive

An Exceptional Experience with Stellar Hospitality Let me begin by saying that this hotel has truly set a gold standard in hospitality. The staffing is absolutely spot-on, and the customer service is nothing short of superior. Every staff member goes above and beyond to ensure your stay is as comfortable and enjoyable as possible. First Impressions & Rooms The hotel is brand new, and the rooms are immaculately presented—modern, spacious, and equipped with everything you could possibly need. It truly feels like a home away from home, complete with a fully functional kitchen and laundry facilities. From the serene mountain views and stunning sunsets to watching hot air balloons gracefully float by in the morning, the experience on Level 16 is nothing short of magical. Facilities to Indulge In Level 16 is a standout feature of the hotel. It offers a pool, spa, sauna, steam room, and a beautifully designed outdoor BBQ area perfect for family gatherings or casual dining. The Oriental Room, a private space with party booths and BBQ facilities, is a unique and delightful addition, making it an excellent choice for group celebrations. Location Convenience The location couldn’t be better! With ample parking and convenient proximity to essentials like Coles Express and Hungry Jack’s, everything you need is within a one-minute walk. For food enthusiasts, the Indian restaurant RASOI located just opposite the entrance is outstanding, offering exceptional service and cuisine.

5 star furnishing 1 star service Place is brand new and spacious. Service was non existent, no room service, no housekeeping, and front desk staff clearly overworked, Gavin was great but the others could do with a break. As it is new, things looked new, but clearly the room was never cleaned.

Our room had clearly not been properly serviced, with food scraps still in a bin, no toilet paper and some towels missing.