Haven House Hotel

Total disgrace - they take your money then claim they are not a hotel. No reception and appalling service. Don't even consider booking with this bunch of total wasters!

When I arrived it said there was a reception at the rear. There was nothing but a locked door. I was lucky that there was a fellow guest who could let me in and ring the manager. When I got in the room it was unmade from the previous guest, the sheets where dirty, there were bedsheets in the washbasin, dirty towels on the bed, the two towels that were folded up and put in the wardrobe were stained. The duvet smelled of urine. All in all very dirty and you'd be better going somewhere clean.

There is an arrow pointing to reception but there is no reception. I could only get in back someone took pity on me and rang the manager. The bed is dirty from the last visitor, the sheets smell of urine, the soap in the bathroom is from the last visitor, there's rubbish in the bins from the last visitor. I spoke to someone who appear to be a manager or person in charge and asked about the bed sheets being changed. I had been out and found a key in the room door so I thought they might be cleaning but when I got back in the evening there was no change. Not even the bin had been emptied.

Nasty hotel, stinking off urine & even if it was free i would never stay here. Its down one of the worst Roads in the area, the only views are rubbish on the floor or bins. Camera surrounding the place because its ao rough. Stay anywhere but here! Southend is full of places to stay! No need to waste your money here because you will regret it.

Well where to start…. We’re still in the lovely front bedroom with bird poop covering the windows to interupt the “garden” view. My work mate is asleep but visibly shivering as the gap in the window is filled by a piece of foam to keep the wind out… out tv remote had no batteries so off I scampered to the local Tesco to buy some more only to find that the TV is actually broken 🤣 there is what I think is a self service restaurant on the second floor, a fridge freezer on the hallway with a disgusting microwave next to it. There are a few moldy bananas in the side of the fridge if you’re peckish though. Personally I wouldn’t advise opening the door as the smell puts you straight off your food. The Room itself isn’t too bad……nope on second thoughts it’s so so bad, by far the worst I’ve ever stayed in. Miss mash furniture, dirty bathroom, no TV, bed like a rock, noise from outside. On the plus side the last residents left us half a bar of soap as apology for stealing the TV remote batteries which was very good of them. I would have taken it all up with the owner, however, he doesent seem to be available face to face and to be fair to him if this was my “hotel” then I would stay well clear of customers too. I did get a compliment on the way out from one of the other residents on how nice my trainers were though! Considering he was wearing bin bags on his feet I didn’t quite see where he was coming from. On the whole, I’m at 23:45 and still not slept yet but can’t wait until my breakfast In the morning 😋 Guys, DO NOT STAY HERE 😩😩😩

Very dirty, wouldn’t stay even someone pay me.

I was supposed to stay here in august 2022 but left without staying. The room was disgusting, there were stains all over the floor and an odour like one I’ve never smelt in my lift. The room was filthy, the bathroom still had shampoo etc from the prior occupants. The front door had been kicked in at the bottom and poorly fixed. I texted the owner regarding a refund but did not hear back. Will be referring to environmental health etc as it is a safety concern that people could be staying there

The hotel is very dirty and not well maintained. There is no care for the customer by the hotel team or person in charge. The bathroom was not clean at all and the Tv set wasn't working The floor of the room was so dirty and covered with food crumbs and blood stains. The mattress on the bed itself was dirty and same thing with the bedding's. There was noise coming from inside the hotel. The room that was allocated to me had no wardrobe for us to put our clothes. There was no adequate complimentary toiletries provided in our allocated room. The balcony as advertised by the hotel was not even safe for anyone to walk in as it was falling apart with exposed wires. We couldn't stay for the 2 nights we had booked for and left almost immediately I have promised myself that i will be making a formal complaint about this hotel to the Southend Council as soon as possible because i strongly believe this hotel is not fit and safe for people to stay in.

Ourside. Filthy windows, cracked surface (concrete) plants badly need tlc, front door boared up. NO reception/care. In fact, these are really bed sits. IT IS NOT AN HOTEL!!! Room good, 2 nice reproduction chairs) en suite small, shower damaged, sm wash basin no hot water to shave in but pointless because there was no plug. Toilet seat moves. ONLY person we saw wanted us out by 11 and the keys. Clearly, customer care and English were NOT is forta. Noise outside awful, to very late. This place shold not be on *********** or similer sites; tarnishes their image and this is NOT AN HOTEL