Homewood Suites by Hilton Memphis-Southaven

I loved the crab tree in Evelyne amenities! Those are the very best! The room was very clean and comfortable. The downfall was the people in the room above us evidently had a portable treadmill, and they would walk on their treadmill, until like 2 o’clock in the morning. It was very disruptive for us to get any sleep. I am learning that suites are more for people that stay for long periods of time. And I guess I should expect stuff like that. But I should also think that people staying there should think about the people below them and what kind of noise they are making u til the wee hours of the morning.

Front desk lady was extremely rude! Both elevators were broken. The stair well was flooded. Very disappointed with this stay all around!

Location very convenient to places to eat and access to interstate highway. Room was fantastic. Will likely stay here again.

Overall I would rate my stay at this property a 4 star. The only issue I had was the hardwood flooring in the room was extremely sticky and the room did not smell fresh. The only location that smelled fresh was the lobby.

Some of the amenities needed repairing and all the sofa pillows were very dirty to the point you we didn’t even sit on them. The shower handle came off while trying to turn it on and take a shower. Other than those issues everything else were excellent.

I booked a king suite and they out me in a room with 4 queen bunk beds that slept 10 people. I was traveling alone. AC was mediocre and the hot water heater didnt didnt get that hot.

The room was nice and clean. The tv had my name on it to welcome me for staying at the hotel. Staff was nice and polite. Also they were very informational about all questions I had. Definitely will be returning! There is also a $10 fee to park on the property!

The room and the entire hotel was very nice and clean. The room was a great size and breakfast was great! Best of all....the staff was AMAZING! Everyone was so helpful and nice. Definitely recommend staying here!

Staff support was lacking when I arrived on Saturday "around" 1ish and explained to the young woman that I was "extremely tired" and HAD to sleep in my car (w/my dog) that morning because I couldn't find a replacement room after canceling a reservation for various reasons AND if somehow I could "pay" extra to enter the room I reserved prior to 3pm. She informed me that the room wasn't currently available. Because she displayed NO EMPATHY...because that room was in Montgomery, AL and this Hotel is located in Southaven MISSISSIPPI!!! Feeling forced to create MY OWN ALTERNATIVE OPTION to address MY DILEMMA (Nelly & Kelly lol)...so I asked whether it was illegal here if I were to sleep in my car,..in they're parking lot. The Staff Member Who Doesn't KNOW HOW to Support Your Guests reported, "Yeah...you can sleep in your car. You're a guest.... you have a reservation. "I" graciously THANKED this Staff Member and promptly went to me car to sleep. By the way she also told me she'd call within an HOUR or SO when the room was ready. I was ecstatic with that news...which is why I THANKED The Staff Member Who Doesn't KNOW HOW to Support Your Guests! I woke up and called...room not ready...I forgot to look at the time. I went to sleep. I woke up again and it was 3:25pm on my dash (2:25pm CT)....so I'm like let me drive around and see...lol I can't remember. Whatever I did...I didn't arrive back at the hotel until "around 4pm." I checked in with BRII, who is FREAKING AMAZING btw......