Southampton City Centre

Booked this hotel because it said it had parking but I could not book a space. When I arrived there were no spaces available. Having waited some time for a parking space I decided to go to reception, to be told that the hotel had 170 odd rooms and only 47 car parking spaces and that it was not your car park. The receptionist said there was parking 150 yards up the road. I went to have a look and found what looked like a public car park which was quite run down and in a fairly unwelcoming area. Being that I booked an accessible room it was quite obvious that I required car parking close to the hotel. In the end I went elsewhere. Not impressed and not happy. Will not book with your chain of hotels again

very good

Have to specify charging sheets on room cleaning services and people walk into your room without permission to test stuff while you’re in the room.  The restaurant can barely seat 4 tables and you get sent away if you don’t book ahead of time. The Steak was awful, can’t believe the claim to have a chef in the kitchen.

Everything was great accept. I had paid for the room in advance. When the clerk asked for my card I thought he was checking my card matched the card on record. He proceed to chard me for the room again £78. Said there was outstanding balance. After taking the money I said excuse it had been paid. He then said s sorry I’ll issue a refund. But this has caused me issue I was only in Southampton 1 day and I only had 90£ to spend after he done this I only had 10 £ left he then tried to take more money for the second room. I had to borrow money and now I have e to wait 5-7 days to get the refund. The next day. My flight was delayed. And although taking my money. He the same many wouldn’t let me have a late check out end. Though there we rooms

The overall experience was very good I highly recommended

Very good location. Reataurant and food is very good.

Very clean and tidy room and lobby. Nice staff at reception.

別住，快跑。沒有空調！！！！！！畢業高峯期在各家酒店滿房狀態選擇了這家酒店。管理非常不利，説好禁煙房，給我們安排到**房。一屋子**味，酒店員工也承認了，可能當時清潔的工作人員是知情的但沒有選擇告訴前台工作人員，衹開了風扇祛味，結果後面我們跟員工後反映就是拿了祛味噴霧讓我們住下，不能換房，讓我們自行解決。我們不得已在外面坐了一晚上因為到處無房！！！！！

工作人員熱情，酒店位置也不錯，不過酒店不提供一次性拖鞋礦泉水