Lobby reception staff was poor. I arrived mid afternoon with two very heavy bags. To enter the lobby, you must climb up steps or use a very long extended ramp, which would be challenging for many travelers with disabilities . I requested help at the reception desk to bring my bags into the lobby and in a nasty and unhelpful manner was told to use the ramp. For a second time I requested help and finally, after a long wait, they sent someone to help me with the bags, but they never improved their attitude.
When I got to the room, I discovered that it was barely adequate and certainly not up to the standard I expected for the price. There is no value for money in this hotel. There was no toothbrush or toothpaste. The hardware around the shower door was in poor condition.
I had to walk across the busy highway to a gas station convenience store to buy enough bottled water to get me through the night and morning.
I would definitely never recommend this hotel to anyone and regretted that I didn’t stay across the street.
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