Rihens
11 Januari 2025
From the moment we arrived, the experience was disappointing. The receptionist seemed to be waiting for a tip to assign us a better room, claiming the best rooms were on the 8th floor but then giving us one on the 7th—quite unprofessional. The staff also appeared unaware of the hotel’s own services. For example, the hotel advertised three restaurants, two of which required reservations, but during our January stay, these didn’t exist or were closed. The hotel itself is clean, but I didn’t appreciate housekeeping staff soliciting tips or knocking on the door to ask if I could exchange British currency for them. On one occasion, I asked the reception to book a taxi to town, and they confirmed the fare would be about 10 Tunisian dinars. Instead, they sent a taxi 20 minutes later that turned out to be selling tours. What should have been a quick 10-minute trip became a detour to a souvenir shop, costing me 40 euros just for the taxi. This experience left me feeling that the staff weren’t very trustworthy. The worst part was dinner on Saturday, January 11th. The buffet was chaotic—overcrowded, with guests waiting over an hour for food. There were no plates, tables weren’t cleaned, and people were arguing over seating. The grill station was overwhelmed, creating a bottleneck for the rest of the buffet. While there were plenty of managers around, they seemed more focused on ticking boxes than addressing the chaos. The indoor swimming pool was no better. It was overcrowded, with no system to manage the number of guests, and the sauna was out of order. What began as a promising stay quickly turned into a disappointing experience. Each day revealed more shortcomings, and unfortunately, the hotel ended up being less than average overall.
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