Hilton Sorrento Palace

Nice hotel, good amenities, away from the main, bus buses everyday which is amazing

Hotel itself is pretty standard as what you would expect from any big chain hotels, but service was definitely not up to par. We were told there would be valet service - there was none. The bus boys just told us to park ourselves. FINE. Then after I've checked in I asked if the luggage will be sent up to our room - reception then asked if I got a luggage ticket to which I told him we weren't given anything. The bus boys just stood around the entrance. He said they would be sent up shortly but given how they were just standing around we just took our luggage ourselves - mind you I am 6 months pregnant and obviously so but they did not offer any help. Once we got to our room the air conditioning was not working - we kept dialing it down but there was no air. Amazing to find out the AC wasn't working for the price we paid. The room is stuffy and even the hallway was cooler. Also during our stay there was conference - we were given a room on the same floor as conference participants and as expected they were loud and rowdy at night. We could hear them talking in the hallway at night when we called reception they said there was nothing they can do. So very helpful. Upon check out, the same bus boy stood around while watching a pregnant lady wheel 4 pieces of luggage out. I really just wonder what they do other than standing around all day hanging in the shade. Service is terrible here and I've had better service at small boutique or family run hotels than here. The only upside to this stay was that the rooms are spacious and clean and that's about it.

Excellent hotel in Sorrento! My room was huge and spotless. Swimming pool is well maintained! I would love to come back anytime!

Everything is pretty good apart from the services in the restaurant.

海景房景色迷人，索倫託性價比很高的酒店。

在意大利住過最差最離譜的酒店。在酒店房間裏遇到了蝙蝠！半夜蝙蝠掉在身上被嚇醒！由於蝙蝠身上攜帶大量病毒且狂犬病毒是致命的，通知了酒店，沒人重視，我們自己去急診，那不勒斯到處找狂犬疫苗沒找到，衹能第二天飛米蘭。回酒店之後，經理帶着律師來找我們，還複印了病歷，身怕我們起訴他們酒店，一直推諉不是他們酒店的問題，還威脅我們把酒店工作人員清理蝙蝠的照片刪除，簡直被氣笑了！這就是希爾頓的服務！簡直開眼了！不把人命當人命，衹關心酒店的聲譽，牛！