I booked this hotel expecting a 4-star experience with good amenities, as shown in the pictures. However, to my shock, it turned out to be a 3-star hotel. I booked a Fern Club room, and the bathroom was filthy, with a broken hand wash, a dirty toilet bowl, and dusty sofa furniture. The sofa covers looked like they hadn't been changed in 50 years. The rooms were not well-maintained, so I had to call room service to clean the toilet and replace the bedsheets, which hadn’t been changed. During dining, water was served in tumblers with fungus underneath, which was concerning. The property is not well-maintained and requires significant improvements in cleanliness, condition and overall upkeep.