Sensoria Dolomites

Hotel - beautiful and well designed, modern with a zen atmosphere Rooms - nice size, new and modern with nice details. Food - average, plenty offered for breakfast, noon and night and with free flow of drinks. Well presented. Staff and Service - The quality of staff and service was a significant disappointment during my stay. Many staff members displayed an unapproachable attitude, which may stem from a cultural difference, they seemed unhappy and superficial. It took a few days for some of them to warm up, but as a guest, I shouldn’t have to make an effort to foster friendliness. At the reception, when I inquired about bus routes and times, I was told bluntly that I could "Google it myself." This lack of helpfulness set a negative tone for my experience. The most troubling encounter was with Antonio, who oversees the spa area. Not once did he greet any of the guests, he always looked angry. My friend and I were in the sauna, enjoying a moment of relaxation with face masks on, when he entered and abruptly ordered us to leave because he had a class and that we were not to eat or scrub which we weren’t doing either. While we were happy to move and even remove our masks, we found his barking rude and completely unacceptable. We are guests, not schoolchildren, and his outburst was unprofessional and unnecessary (he does not even understand the difference that a face mask is not a scrub but fails to communicate this). Upon check out, we reported our experience to the owner, Simon. Unfortunately, his response was lackluster; he simply acknowledged that he had heard about the incident without offering any apology, expression of concern, or follow-up action on the rudeness of his staff. It felt as though we were speaking to a wall. If the owner exhibits such indifference, it’s no wonder the staff management reflects a similar attitude. In the light of these experiences, it is evident that the overall management and staff and service requires drastic improvements. Let’s see, a defensive response to my review will reinforce my point that customer service or understanding is not a priority, as it is much easier to ignore, blame the customer and not address any problems. Location - this hotel is NOT connected to the Sella Ronda part of the slope by ski, you need to take a bus to reach the key areas. The slopes within the area are easy and not challenging. Vale for money - it is fair, full board and there is always ample food and drinks offered. Overall - It is such a shame as this place has so much potential, however it will never be able to realise it given the attitude of their management and staff. Will I return? No as I wish to have easier access to the key ski slopes and I value customer service above nice interior.

We are just on the way back to the airport and already discuss when to come back. This hotel exceeded all our expectations! True Luxury for the soul- would highly recommend to anyone who has very high standards re food/ location/ spa/ atmosphere/ drinks/ ski slopes or all of the above ! The quality of everything is very high- super comfortable rooms/ common areas with fantastic attention to details. Lea and family really made it a very special place for people to visit. Special mentions to Ravi, Dionis, Monica, Antonio and of course Lea & Simon ! This is the place not only to unwind but also treat yourself for an incredible food- the kitchen team and the Chef delivered absolutely magical experience! Pool, saunas, aroma room, relaxation area, massages- superb ! My soul is already missing this spot ! We are keen skiers, so can attest that the hotel is very well located- you walk 2 minutes to lift Seiser Alm That takes you to a huge range of lifts and slopes . Although super close to the slopes, you beat the busy crowds so works perfectly (we left skis and boots on the mountains at a locker). Thank you for everything!

We stayed two nights recently in late July. The staff was friendly but always a bit disjointed. When we checked in e were told out room was not ready and that the valet would bring our bags tot our room (as we set of hiking). We returned and our bags were not in the room..."your bags are not there"? We went for a swim in the beautiful pool but there were not towels. I went to the only attendant I could find down in the spa solon area and reported not towels, "There are no towels there"? Went to breakfast and to the nice buffet offerings, no plates. "There are no plates there"? On our last breakfast, the Maitre 'd asked us what selections we would like for dinner that upcoming evening", we check out today. Finally, we went to the parking garage and our car was blocked by an electrician's van. We stood in the car park for 20-25 minutes before the electrician could be found to move his van that boxed us in. The room did not have any set of view and was located seemingly above a service entrance where the (employee would smoke and talk), the laundry and dock? There was a new building under construction just outside the room, and nail guns and noise started early. Finally the room had no air conditioning and no fan and was not comfortable. I would say, in spite of nice design features and a seemingly accommodating staff, unless you spring big and get the few select room that actually do face the mountain, there are better and cheaper alternatives in the area. Finally, whereas the breakfast was beautiful the rolls were stale every day and some of the items (such as cheeses) lacked a way to slice them (pecorino sp?, no grader, no knife). The dinners were fine, but I would say, choices often seemed more 'experimental' than accessible, even though we are 'foodies' with a small "f".

Un posto davvero incantevole! Accoglienza meravigliosa, stanze fantastiche, arredate minimal ma con molto gusto, attenzione ai dettagli e all’ospite in tutto. Colazione molto buona, ma soprattutto la merenda del pomeriggio è eccellente! Spa molto bella, tutto consigliato!

Abbiamo soggiornato 4 notti in questo hotel a pochi minuti dalla cabinovia Alpe di Siusi. L’unico elemento critico é la reception. Al nostro arrivo e per tutta la durata del soggiorno abbiamo trovato una reception “fredda”. Non ci sono state date informazioni su hotel, orari pasti/spa e attività extra. Peccato perché si intravede l’impegno e la dedizione che ci mettono i proprietari. Per il resto - camere: spaziose e pulite; acqua sempre presente in camera; ciabatte, accappatoio.. - spa: ottimo relax, piscina riscaldata interna ed esterna. Saune e bagno turco. Tutto sempre pulito ed in ordine. - ristorante e bar: IL TOP! Non abbiamo mai mangiato cosi bene in un hotel; cura in ogni piatto, nulla lasciato al caso. Una pensione 3/4 con i fiocchi! E.. grazie per l’attenzione all’intolleranza al lattosio (per nulla scontato) - posizione: a 3/4 min dall’impianto di risalita alpe di siusi. Ottima insonorizzazione - parcheggio: coperto Bella l’iniziativa dell’aperitivo della domenica. Trasmettete calore e dedizione per il lavoro. A presto.. Sperando in una reception piu sorridente!

Tolles Hotel! Wir waren in der ersten Januar Woche ein paar Tage dort. Die Zimmer sind modern und sauber. Das Service Personal ist sehr freundlich und unfassbar aufmerksam. Bis auf ein Kellner an der Bar, der uns anscheinend unsympathisch fand und einfach gegangen ist, wenn wir kamen, sodass uns ein anderer Kollege bedienen musste. Für uns aber kein Problem. Essen ist im oberen Bereich, vllt. der Wille es fancy zu machen, noch etwas höher. Ansonsten ein gelungenes Hotel, mit tollem Wellness Bereich und Blick auf den Berg und die Gondel.