Auberge du Pêcheur

Food was good but hotel service was very bad. Price was not according to reservation and staff sad they couldnt help they said because was the collegeus who did it, staff was not friendly at all and didnt care. Nice terras near the Leie but not available to hotel guests.

If there would ever be a hotel horror movie made in Belgium 🇧🇪 and the director is looking for the main actor the hotel owner Brice would be the perfect fit for the main character:charming at the beggining ,aggresive,arrogant rude and verbally abusive towards his own paying costumers We booked the hotel for a room with a 8 months old baby 👶 boy informing them ahead on the booking .They forgot about it and gave us the noisiest room on the first floor Before you make your reservation pls note the walls are made of thin paper and you can hear absolutely everything from the other room .EVERYTHING The first night we slept next to an extremely noisy room it was a wedding party and they moved us to a different one which was beautiful and quiet.The reception lady said she will do her very best to keep us in that room because we had so much luggage + the baby . The next day she calls angrily saying that if we don’t leave the room before 2 pm because of another wheelchair person who is moving before 3 pm she will make sure my stuff is being removed from the room and threatened to put us our of the hotel Had to drive back with the baby alone and pack everything super fast because they want us to move AGAIN for the 2 nd time in 2 days to a different room where obviously they mentioned at the end we have to pay (we have 5 days left) At 2.10 pm the owner comes in a rage at the room and starts screaming in front of my baby:The roomie a mess,you finish packing now or we will throw all your stuff outside .He sees we are in distress with the baby and continues his verbal abuse pinpointing that I have a husband where is he to help? In my 14 years of a frequent hotelier I have never seen such an arrogant and violent behaviour. But then I remember I’m not in Dubai where he probably would have been taken accountable legally for his ruthless behaviour .Zero empathy & humanity but yes money greedy as he is moving us to another room but wants extra cash and does nothing for the inconvenience caused. Consequences:My baby who’s never heard a raised voice in 8 months since he is born started crying uncontrollably and vomited 🤮 2 times because of the distress and the negative energy The only star I give goes to the cleaning lady who has a golden heart and helped us remove everything from the room got emotional seing him crying and and tried to make him happy again. If the owner is so abusive towards the clients I cannot imagine what the staff has to put up with him on a daily basis . If you are looking for costumer service , empathy, human warmth & some level of curtoasy please 🙏🏽 forget about the auberge de Pêcheur because you will end up feeling sick and sad 🤢 just like me and my baby,while you are paying for it

What a wonderful location having been invited for a friends party we drove over and was stunned by Brugge and not expecting this to be bettered , Great place great food wonderful staff all was top class . Footnote I would not rent one of their day boats the guy renting the day boats amazingly rude to people returning the boat boat not sure if he was having a bad day but arguing with the customers and very rude to my wife who was enjoying a quiet champagne watching world go by , surprised he is associated to such a great venue not out of the food team stock that’s for sure 5star to all apart from boat rental 🥂💔 will return as soon as possible and stay in Latham area so much more to see I hope .