Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
Ulasan terverifikasi
Lokasi4.6
Fasilitas4.5
Layanan4.6
Kebersihan4.6
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vita
Kamar Deluxe
Menginap di Okt 2023
Pasangan
17 ulasan
4.7/5
Menakjubkan
Diposting pada 26 Des 2023
Pilihan ckp ok klo bermain d sentosa.sarapan gk sesuai dgn bintangnya
Tamu
Kamar Deluxe
Menginap di Jul 2023
Keluarga
5 ulasan
3.0/5
Diposting pada 13 Jul 2023
Staf hotel secara umum tidak terlalu ramah. Anda merasa berada di bawah kekuasaan mereka. Sulit untuk mendapatkan selimut tambahan (harus menelepon 3 kali dan mereka terus mengirimkan linen tipis alih-alih selimut doona/boneka yang tepat) dan secara umum saya menemukan staf hotel kurang tersenyum dan ramah. Bagaimanapun, ini adalah industri jasa dan para tamu membayar harga yang jauh lebih tinggi untuk kamar hotel di Sentosa selama musim liburan puncak (kami membayar 4, sayangnya, seharusnya mencoba hotel lain) sehingga layanan yang lebih baik tentu saja diharapkan. Sarapan "semi-penuh" di Tangerine hanya rata-rata, staf sekali lagi tidak terlalu ramah dan kasar, dan kolam renang lebih seperti kolam tanpa penjaga/penyelamat renang. Jangan rekomendasikan untuk keluarga. Lokasinya juga paling jauh dari Universal Studio (Hotel Michael hotel paling dekat, disusul Hotel Ora, Hardrock Hotel) jadi tidak bisa jalan kaki ke sana tapi harus naik shuttle bus.
Agar adil, satu-satunya hal positif adalah kamarnya besar dengan balkon bagus menghadap hutan, yang terasa lebih seperti liburan. Kamar mandinya juga besar. Tapi keseluruhan hotel, mungkin karena karpetnya, terasa agak tua dan berdebu. Bukan hal yang baik untuk orang atau anak-anak yang alergi.
Teks AsliTerjemahkan dengan Google
6/7
Tanggapan dari Properti: Tamu yang terhormat,
Terima kasih telah menginap di Equarius Hotel di Resorts World Sentosa dan telah meluangkan waktu untuk memberikan tanggapan Anda yang berharga kepada kami.
Resorts World Sentosa dan kami semua di Equarius Hotel bangga memberikan standar keramahtamahan tertinggi kepada tamu kami. Kami telah mencatat tanggapan Anda mengenai pengalaman tidak menyenangkan yang Anda alami selama menginap. Kami mohon maaf sebesar-besarnya atas ketidaknyamanan yang Anda alami dan berharap hal ini tidak merusak kesan Anda terhadap hotel. Kami ingin meyakinkan Anda bahwa tanggapan Anda telah disampaikan kepada departemen terkait untuk ditinjau, sehingga dapat terus meningkatkan tingkat layanan dan pengalaman tamu di Equarius Hotel.
Terima kasih sekali lagi atas pengertian dan kesabaran Anda.
Salam,
Jonatan Lee
Manajer senior
Weather Ching
Kamar Deluxe
Menginap di Okt 2024
Keluarga
5 ulasan
5.0/5
Fantastis
Diposting pada 12 Okt 2024
We had a fantastic experience with Equarius for birthday celebration! The thoughtful birthday setup and gift in the room were truly appreciated. The room was clean, spacious, and equipped with great amenities. The staff were exceptionally friendly, which made our stay even better. I will definitely return to Equarius. Thank you for making our celebration so memorable!
Terjemahkan
Tanggapan dari Properti: Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our Equarius Hotel! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit.
CuriousNomad
Kamar Deluxe
Menginap di Jul 2024
Keluarga
14 ulasan
4.7/5
Menakjubkan
Diposting pada 28 Jul 2024
Beautiful property with friendly staff. Love how spacious the room is with relaxing vibes. Staycation planned for my daughter and the hotel laid out birthday greetings with flower balloons, greeting card and laderach chocolates. Even had a welcome gift of Mr Bucket chocolates. How lovely! Breakfast was awesome with a view, food was not the usual hotel breakfast. The fish was wonderfuly prepared and servedl! Overall amazing stay! Loved it!
Terjemahkan
6/20
Tanggapan dari Properti: Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our Equarius Hotel! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit.
ahren91
Kamar Deluxe
Menginap di Jun 2024
Keluarga
5 ulasan
5.0/5
Fantastis
Diposting pada 7 Jul 2024
Booked a short staycation for wife, son and my 3 year old boy for our wedding anniversary. Location was superb with the balcony overlooking the Adventure Cove. Only thing was that Adventure Cove had a private event from 9pm till 4am and the music was blasting throughout the night. My son didn't sleep well but thankfully, the staff allowed us to check out late.
Terjemahkan
Tanggapan dari Properti: Dear guest, thank you for taking the time to share your valuable feedback about your recent experience at our Equarius Hotel! Your advice are well received and we are very sorry for noise disturbance. Thank you for your support to us! We will be waiting for your next visit.
Cheyene
Kamar Deluxe
Menginap di Jun 2024
Pasangan
9 ulasan
4.0/5
Luar Biasa
Diposting pada 1 Jul 2024
Booked Equarius to celebrate our anniversary. The management was very sweet and thoughtful in setting up the room with decoration, Janice Wong chocolate and complimentary bird nest. Unfortunately we couldn’t enjoy fully as my partner was feeling unwell & we had to leave earlier, else it will be a perfect celebration!
Going to the hotel is abit of hassle if you don’t drive. Head to hotel Michael, there’s a shuttle bus that comes every 8 mins.
Terjemahkan
Tanggapan dari Properti: Dear guest, thank you for taking the time to share your valuable feedback about your recent experience at our Equarius Hotel! Your advice are well received and we hope your partner is well being now. Thank you for your support to us! We will be waiting for your next visit.
Kum Hoong
Kamar Deluxe
Menginap di Jun 2024
Keluarga
15 ulasan
5.0/5
Fantastis
Diposting pada 30 Jun 2024
A good room that my family gotten and hotel staff attended to us very promptly and also able to get the room soon and family had a great time
Terjemahkan
Tanggapan dari Properti: Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our Equarius Hotel! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit.
Tran Nam Hung
Kamar Deluxe Garden
Menginap di Jun 2024
Keluarga
1 ulasan
4.2/5
Luar Biasa
Diposting pada 18 Jun 2024
Since we could not travel abroad, we decided to have a short staycation during the long Hari Raya weekend. Having stayed in Equarius before, we really liked the hotel and hence it was an easy choice to come back there again.
The room was spacious and the location was very convenient, right inside the RWS complex with easy access to food and attractions.
For this stay, we opted for the larger garden deluxe room instead of the normal deluxe room (which is already very spacious itself). And it was really worth it, with a big balcony that our kids could even run around and blow bubbles in. Inside the room, there was enough space for an extra bed, on top of a sofa, coffee table, work desk and work chair, plus a super big bathroom with separate areas for toilet, shower, bathtub and powder. And still the room felt so spacious with lots of floor space left with so much furniture inside. Definitely a must for family stay.
The complimentary tickets to 2 popular attractions is a very nice touch. We had lots of fun during the 2 nights stay.
Take note that a large area of RWS is under renovation now, so the dining options are somewhat limited. You may want to take the free express train back to Vivocity where the choices are endless, both for dining and shopping.
Unfortunately there was an oil spill near Sentosa right before we checked in, so the beach was closed for cleaning up, and we could not do our usual beachwalk. Otherwise it would have been a perfect short break from our busy working schedule.
Terjemahkan
Tanggapan dari Properti: Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our Equarius Hotel! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit.
Niramol
Kamar Deluxe
Menginap di Mei 2024
Keluarga
4 ulasan
5.0/5
Fantastis
Diposting pada 28 Mei 2024
I really enjoy the location and the closeness of the tourist attractions. Very nice staff. Breakfast is very good at Ora hotel
Terjemahkan
Tanggapan dari Properti: Dear Guest, we're thrilled you enjoyed your stay at Equarius Hotel Singapore and thank you for sharing your experience! The proximity to tourist attractions and the friendly staff must have made your trip even more enjoyable. And it's great to hear that you found the breakfast to be delicious. We hope to see you again soon!
Audtheway
Kamar Deluxe
Menginap di Apr 2024
Pasangan
21 ulasan
5.0/5
Fantastis
Diposting pada 1 Mei 2024
second visit back and I was never disappointed. It was full of surprises. I always trust celebrating occasions with Equarius because of the service and quality comfort they provide. We got a room tour by Zhang Hao this time, and both nights they offered us with goodies. Housekeeping was so warm and made us feel homed with the hand made towel. Totally appreciate it so much. The location was accessible with shuttle bus and buggy. The breakfast was a huge spread from Hotel Ora or Equarius Tangerine. The room was spacious and the view was perfect. A couple retreat! Will be back soon again. Thank you for pampering us!
Terjemahkan
6/7
Tanggapan dari Properti: Dear Audtheway, thank you for your glowing review! We're thrilled to hear that your second visit to Equarius Hotel was full of delightful surprises and exceptional service. We're delighted that you enjoyed the personalized room tour, thoughtful goodies, and warm hospitality from our team. It's wonderful to know that you found the location convenient and enjoyed the delicious breakfast options. We look forward to welcoming you back for another pampering stay soon!
Tamu
Kamar Deluxe
Menginap di Okt 2024
Keluarga
1 ulasan
4.7/5
Menakjubkan
Diposting pada 17 Nov 2024
Great breakfast, very good gym and pool but open from 8am to 8pm only (to be improved).
Staff are very kind and very professional.
Terjemahkan
Tanggapan dari Properti: Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our Equarius Hotel! We will forward your feedback to the relevant department. Thank you for your support to us! We will be waiting for your next visit.
Tamu
Kamar Deluxe
Menginap di Mar 2024
Pasangan
6 ulasan
5.0/5
Fantastis
Diposting pada 8 Mar 2024
Nice and friendly staff! The bathroom was sooo beautiful! The view was beautiful and it felt like a healing trip as it was rather away from the hustle and bustle.
Terjemahkan
Tanggapan dari Properti: Thank you for your positive feedback! We are delighted to hear that you enjoyed our nice and friendly staff, beautiful bathroom, and the healing atmosphere away from the hustle and bustle. Providing a pleasant experience for our guests is our top priority.Your kind words motivate us to continue delivering excellent service. If you have any specific suggestions or requests for improvement, feel free to share them with us. We look forward to welcoming you back for another relaxing stay in the future! Safe travels!
Tamu
Kamar Deluxe
Menginap di Feb 2024
Pasangan
2 ulasan
5.0/5
Fantastis
Diposting pada 1 Mar 2024
Room is very spacious! Amenities are good. There’s a shuttle bus service every 12mins so it’s really convenient to travel around Sentosa ☺️
Terjemahkan
Tanggapan dari Properti: We are thrilled to receive your wonderful review! It's fantastic to hear that you found our hotel very clean, our staff friendly, and the bed comfortable. We strive to provide a positive and comfortable experience for our guests, and it's great to know that we succeeded during your stay.Your satisfaction is our priority, and we appreciate your kind words. If there's anything specific you loved or any suggestions you have for improvement, please let us know. We look forward to welcoming you back for another enjoyable stay! Safe travels!
Tamu
Kamar Deluxe
Menginap di Agt 2024
Keluarga
1 ulasan
5.0/5
Fantastis
Diposting pada 3 Agt 2024
Excellent service with fantastic environment, thanks a lot for the staff their to provide a wonderful birthday experience to my daughter :)
Terjemahkan
Tanggapan dari Properti: Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our Equarius Hotel! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit.
Yong Gyun
Kamar Deluxe
Menginap di Jul 2024
Keluarga
5 ulasan
3.7/5
Diposting pada 15 Jul 2024
spacious room, tranquil garden, large & peaceful pool, fair svc, kind staffs wearing smile, trying to help out all the time. However, not much facilities inside hotel, but dependent on Ora hotel, or Hotel Michael.
Terjemahkan
Tanggapan dari Properti: Reply from the property:Dear guest, thank you for taking the time to share your valuable feedback about your recent experience at our Equarius Hotel! Your advice are well received. Thank you for your support to us! We will be waiting for your next visit.