Just got back and I must agree with another reviewer who has just reviewed the hotel and gave 3/5, their review mirrors my feelings. Firstly, the gardens, pools, common areas and restaurants are very good and of a high standard. Sadly the bedrooms let this hotel down. On arrival at midnight allocated a lower floor room, it felt very dates, damp and dark. The air conditioning unit was very noisy and impossible to sleep with it switched on even with ear plugs. In the morning the 'sea view' that we had paid extra for was of a tree trunk and pool, the sea somewhere in the distance I guess. A request was made to reception to change room's and to be allocated one of the renovated rooms (as per their pictures). I was told all rooms have been renovated and they only hand one other sea view room available that night, this we accepted. This room was better than the previous room but still nothing like those on the web site, the bathroom was dated with brown tiles with lots of sealant around the shower tray again nothing like the modern blue and white tiles in the pictures. The air condition system was quiet but still inefficient to cool the room. Problems experienced during the remaining stay included, broken electrical sockets (old sockets outlets that need replacing), cistern toilet flush sticking, minibar leaking/not cooling, air conditioning breaking. The latter two faults were reported to reception, after reporting a 2nd time a maintenance man came to resolve the problem. A/C a bit better. If I had been staying 14nights I would have requested another room but didn't want the hassle of changing rooms again or have the inconvenience of people repairing when I want to be in the room. The a la carte was very good, our waiter Ismail was very attentive and looked after us well, thank you Ismail. Most the staff around the hotel were very friendly and helpful. The bars and lounge areas are done to a high standard. With the high portion of smokers in the hotel there should be more non smoking areas, also some adults only areas to give people some peace and quiet on holiday. Entertainment in evenings could have been better, tribute bands etc.
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