Ulasan Extended Stay America Suites - Richmond - West End - I-64

Staf yang bagus! Lokasi bagus! Proses check in dan check out yang mudah!

Customer service was good. This is a 2 star hotel so no big expectations. Room was clean, bathroom was a little run down and there was some mold in the shower. "breakfast" was a let down with just a few pre-packaged selections to go.

My wife and I were unable to make our reservation due to her ending up in the hospital the night before. The hotel refused to work with us to reschedule our reservation or refund anything, seeing as these were extenuating circumstances. So I can not speak for physical hotel and amenities it has, as we were unable to stay. But I can say the service at the hotel sucks and are very rude

They was just not as good as I was expecting and didn’t do anything didn’t do any cleaning it was nasty

This hotel didnt have the room I booked online ready & was given 1 bed room when I had booked 2 bed room online.. When I told them I had the wrong room they checked & had a 2bed room that they claimed that was clean but the room was bad durt under the beds, carpet durty & room smelled bad I will never book with this company again..

Property is run down, dirty, very sketchy weekly “residents “ Very surprised that a property like this was in an area like Innsbrook

We requested for a non smoking room. The room we got had so much cigarette smell but when we requested for a new room we couldn’t get any because they are fully booked this weekend. I understand not being able to switch room since none were available. However, the level of cigarette smoke in the room is at a level that I am posting this review not because it was inconvenient but because it was a health hazard. They should not have opened this room to be used if they could not prepare it for the next guest if it still reeked off cigarette smell from the previous disobedient occupant. If you advertise for a non smoking room, then make sure part of the cleanliness check is that it does not reek of cigarette smell. I will definitely talk to the front desk person about this today because I do not want the occupants after us to suffer as we did today.

Initially they gave me a room which was not clean then moved to a different room which was smelling. Some old furniture or some kind smell. It was very high and It was unbearable. Also my room is exactly near to trash which is more inconvenient. Will never stay here or suggest anyone to stay.

This was the worst hotel I stayed at in my 60 plus yearsvof traveling. It was dirty, holes in the wall, broken, dented, dirty appliances. Bathroom toilet seat needed replacement, tub was dirty, stained, broked tiles, cracked fawcett. Water was cold in the shower. I went to the local gym to actually bath and freshen up. I stayed at the brand before and this location should be stut down and completely renovated.

There are a lot of aggressive and or sketchy looking patrons/residents in and out of the hotel rooms giving off a feeling unsafe. The wifi does not work either and the front desk staff is almost never at the front.

Absolute worst service in my professional life. They failed to honor my reservation and made no effort to rectify their mistake. To make matters Extended Stay would not make any attempt to assist us in finding any rooms at suster hotels. Excuse was they gave away my room and other rooms were out of service due to roach infestation. Do not stay there under any circumstance.

The property was in a good location. Very close to a lot of dining and shopping options. I didn’t like that the property was out dated and not well kept.

My room was in poor condition. The toilet didn’t work, not a trash can in site, and the night stand was barely in tact. Should not have been rented out in the first place.

The pee smell outside the building greets you as you park to check in. Guys smoking right next to the "thank you for not smoking within 100 ft from the main entrance " sign continues the experience. The smell of old cigarette smoke in the room is infused in the carpet. No trash can in the room or a bathroom. Had to bag my trash and take it outside. Had to come back for a checkout since there was nobody at the front desk. Liked a tall fridge, there was no oven. The cheapest price in Short Pump area and central location are the best things about this hotel.