Royale Retreat, Shimla

I had the misfortune of staying at Royal Retreat, Shimla(Stay date: 29th March till 31st March 2025) and it was, without a doubt, one of the worst hotel experiences I have ever had. From abysmal service to utterly unacceptable room conditions, this establishment fails on every level. The room service was shockingly poor. Simple requests, such as water or towels, required multiple calls – often five or more – and excessive waiting times. It felt like pulling teeth to get basic necessities. The washroom was another major issue. A persistent, foul odor permeated the space, making it unpleasant to use. Cleanliness was clearly not a priority. Perhaps the most egregious issue was the extra bed we requested. What we received was a broken, dilapidated excuse for a bed. The center was completely collapsed, resulting in a night of excruciating back pain. It's appalling that a hotel would provide such a substandard piece of furniture to paying guests. While the staff did acknowledge our complaints, their words were empty. There was absolutely no effort to rectify the problems. It felt as though they were merely paying lip service to our concerns, with no intention of taking action. I strongly advise anyone considering staying here to look elsewhere. You will be deeply disappointed.

Great Hotel with Very Good Food Service Was Excellent Could Have Given Packaged Drinked Water instead of R.O Refilled Water Great Hotel with Very Good Food Service Was Excellent Could Have Given Packaged Drinked Water instead of R.O Refilled Water

Nice stay here. staff is also competitive . and overall experience is great here mist visit................................ And whenever I come to Shimla, I will always stay at this place in Shimla because it feels like home here and there is a peace.