Hotel di Tianbei/Shuibei Jewelry City, Shenzhen

The hotel is spacious and clean. The service is great too but we dun know why towards the end of the stay, the room was filled up with bad smell of smoke. We could not see any smoke but it smelt really bad. Otherwise it was a lovely stay.

There is no gym, despite the pictures advertising it on trip.com and other websites. I complained to trip.com about this 2 weeks ago, yet the photos are still there advertising the non existent gym. Difficult to find hotel (no signage in IBC foyer) - contacted hotel, they can't speak English Lobby smelled bad Room not properly cleaned. (Hair on basin, hair on bathroom floor, hair in bedroom) A room change was not allowed so they asked us to wait 15 minutes for re cleaning. Room still not cleaned properly (Hairs on bedroom and bathroom floor) The view was good but I did not really enjoy the location. I cancelled the second night and went somewhere else.

The front desk service is really considerate. The room is comfortable and clean. The washing machine and refrigerator are very convenient. There are also hangers for drying clothes. It is very convenient to eat and go shopping nearby. You will never get tired of staying here.

The location was very convenient because it is just right above the shopping mall (kk time) ( same building) you will can find the entrance next to Starbuck shop, just look at the wall with numbers “88 “ on it. The room is big enough and have all facilities that must to have, such as washing machine, kitchen, big screen for movies time in the living room. The air conditioner is working very well. The check in process is fast and convenient. Don’t worry about the food because so many restaurants nearby ( inside the shopping mall and outside areas also a lot of restaurants)

Great location, very clean and new. Great designs. The people in this hotel are super friendly. The laundry room is my favorite. BTW, great food for breakfast. Will definitely come back.

This is not the first time I stay here. I booked it last year and thought the environment was very good. I stayed here again this year on a business trip. The boss is handsome and kind, and he even upgraded me to a suite! I feel happy and happy when I look out the window from inside the room. I hope it will be as clean and tidy next time I come.

The room are modern in design and mostly smart & digitalized set up. Spacious, comfortable bed as what it advertised for excellent sleeping quality. The only set back Of this hotel which had impacted the customer experience is really their flexibility and efficiencies. Only 1 assistant at the front desk serving all kind of customer’s requirement including handling the food delivery. We had bad experience for not able to get the tax drove in near to the lobby during heavy rain and we were all wet and caught in the rain badly during arrival. This is truly a major pull factor for us to revisit this hotel again. Overall is normal experience, if you are looking for sleeping quality then this might be your choice but if you are looking for professional experience, there are still rooms for improvement

This is the second time we chose this hotel due to good experience. The room is spacey and facility is generally good. However there are two problems this time. During bath the water temperature was not stable. And the common corridor was filled with smell of smoke. The room itself was fine though.

The hotel has a good location. It is right outside the subway station. We checked in at midnight this time. Sandy from the guest service center was very enthusiastic and helped us delay the check-out. I will stay here again next time if I have the chance.

They gave me an upgrade on the room , it was large but i dont like it with carpet. Amenities and things in the bath were fine. Inside the room, lights has an annoying feature of self turn-off after a short period of time. Maybe for green reason. Don’t think it is appropriate/nesccessary for a premise ran as four/five star hotel. Also , that neighbourhood of Luo Wu was not worth these pricing. And the breakfast was little underwhelming. And the hospitality was little like security guard. They should definitely visit some international brand name to see how the experience is to be crafted. Overall, the hardware was there but it definitely need more soul to be a guest worthy place.