Wuzhou Guest House

I and my family arrived the hotel at 5pm, yet the staff told us our reserved room was still not ready. This was already quite unpleasant, as the time was quite late. The staff then told us to wait for 30mins, so we went to the hotel cafe to have some drinks. We tried to order the royal coffee, a non-alcohol cocktail and some juice. Yet they can only provide the juice. I then tried to order some alcohol, but the staff told me they couldn’t do any alcohol, as they ran out of raw materials to make any alcohol drinks coz the sales was not good….. After 40mins I go back to the front counter… and what amazed me was they told me the room was still not ready, and kept telling some bull **** about the last visitor left late etc… but I mean does those are my problem? Those are your problems! Don’t throw your problem at me please! So after wasting a whole hour waiting at their lobby and cafe, they finally able to give me the room. And surprise surprise! The room was not clean at all!!!!!!!!!!!!!  I found a sticker that looks like some kind of packagings used by last hand at the cupboard, a used cotton stick inside the washroom little drawer, hairs on the chair, water steins at the floor, loose bricks in the showering location, no lotions at the bathtub location, some packaging pieces at the floor, broken makeup mirror lights, old fashion (no smart function) TV… And the story didn’t end like this yet, a “Room inspector” came, and told me they didn’t “check” the room before my check-in… and she began to check the room, and I told her all those problems, and she seems couldn’t feel like those are some serious problems….. Seriously if it was not that late, I really prefer to get a refund and change my hotel asap. Non of those staffs treat the issue seriously, kept blaming something, not proactively solve my problems, not to say no compensation of my time loss and bad experience! This is not a so call a 5 stars hotel quality! Even worse than some 3 stars. Not recommend. The only good thing I can say was the staff help me to call taxi… and that’s it, by the way the staff at the cafe don’t even know what flavor their cocktails is before she check whether or not they can make the drinks! Such professional … I mean 90% of your drink menu is not able to make, you don’t need to check!

It is not my first time here. I love staying here for business trips in shenzhen, it is in a convenient location in futian. I love the hotel being quiet and not crowded with people, ithas the facilities i need incl swimming pool and sauna, service is good.

Very good value, next to Coco park. Clean, spacious, nice chinese decoration. Corporate chinese clients so the service is really good. Front desk 刘润威 was very polite.