Park Hyatt Shenzhen

I recently had the pleasure of staying at the Park Hyatt Hotel for the third time since last Christmas, and I must say, it was yet another exceptional experience! A highlight of my stay was undoubtedly the exquisite food prepared by Executive Chef Gerald. The angel hair pasta was a standout dish—perfectly cooked and bursting with flavor. And the French dessert? Simply divine! All the restaurant staff and reception were not only nice but also proactive, making our experience even better. I want to commend Edison and the restaurant staff for their attentive service; they truly enhanced our dining experience. A special shout-out to Stefanie Xu and the lovely lady who assisted with our check-in—they both provided outstanding customer service, making us feel welcome right from the start. Thank you, Park Hyatt, for another memorable stay!

Absolutely beautiful hotel with impeccable service. Art at every corner, all of the facilities are stunning and modern. We received a free room upgrade, anniverdary decoration and cake and late check out option during the check in process. Location is perfect as well, next to PAFC and opposite to Coco Park right in the center of Futian. Really couldn’t have stayed at a better place for our wedding anniversary and for a quick getaway from Hong Kong. Thanks to the team at Park Hyatt, we shall be back!

THANK YOU VERY MUCH to the entire team at Park Hyatt for making my recent two-night stay truly exceptional. I was greeted with warm smiles and a proactive approach to guest service that went above and beyond. Especially thankful to Kyna in locating our lost items, and to Anastasiia and Stacey for their outstanding hospitality. And appreciated Concierge Lenn's assistance with arranging courier services. While I regret not having the time to enjoy the pool this visit, I am eagerly looking forward to experiencing it on my next stay. To all the staff whose names I may not remember, your efforts are greatly appreciated too😙. Loves

Subject: Formal Complaint Regarding Payment Handling Experience I am requesting to book a room for my boss’s VIP guest and payment issue related. I am writing to formally express my disappointment regarding my recent experience with the payment process at park Hyatt SZ. While I understand the importance of adhering to financial regulations, I found the rigidity in handling my payment request highly frustrating and inconvenient. Despite my repeated attempts to find a workable solution, your team, particularly the duty manager, was unable to provide any alternatives or flexibility. It became evident that while they were strictly following the finance department’s guidelines, they lacked the training or authority to offer guests any viable options. Ultimately, I had to come up with a solution myself—something I would have expected the hotel staff to assist with, rather than leaving it entirely up to me. A hotel’s reputation should prioritize guest convenience and ensure that staff are trained to handle such situations with flexibility and professionalism. The inability to provide alternatives not only caused unnecessary inconvenience but also left a negative impression of the hotel’s customer service. I hope this matter will be taken seriously and that your team will consider improving training for handling payment-related concerns in the future. I would appreciate a response addressing how you plan to enhance your service in this regard. Having just check out from park Hyatt Changsha and last week from Alila, just felt something is missing. Sincerely, C

Everything at the hotel was amazing. The room had everything ready for the kids and even had an activity kit for them. It was a great experience and looking forward to book again in the future

Location was very convenient. Many restaurants and malls next to the hotel. Room was very clean, spacious and nice. Would recommend this place if budget is not your concern