Kempinski Hotel Shenzhen

Lingkungan: Ruangannya sangat tua dan gelap. Seluruh aula juga terasa seperti perjalanan waktu kembali ke tahun 1980-an. Karpet dan dekorasinya sudah bertahun-tahun tidak diperbarui. Itu saja. Kebersihan: Semua karpet sepertinya sudah 50 tahun tidak diganti dan tidak bisa dibersihkan. Meskipun harus dibersihkan, apakah Anda benar-benar tidak mempertimbangkan untuk merenovasinya? Terlihat kotor Fasilitas: Baru kali ini saya temui hotel yang tidak menyediakan sikat gigi. Tidak apa-apa jika tidak menyediakan sisir. Lagi pula, tidak semua orang membutuhkannya, dan menyikat gigi juga tidak memerlukannya. Maaf untuk harga dan merek ini, bukan pengalaman menginap yang sangat menyenangkan

The location is great. Many places are easily reachable within walking distance. The room is comfortable with a nice view. Will come again.

You can't beat the location--it's right off the metro and next to Coastal City. I had no problem communicating in English. The rooms were large and had wonderful views. I actually had a real desk and a proper office chair to work in, which I really needed. The breakfast buffet had a nice blend of East meets West cuisine. Overall, it was a good stay. But I do have 2 comments for improvement--no one says "good morning' or greets you in any way. For example, even when I greeted the waitress in Mandarin, no eye contact or a smile. Even the front desk doesn't feel that approachable. It feels very cold, which felt strange given the hotel brand. So I couldn't give a high rating on the service because of it. And the second point is that the pillows were so wilted--even with three of them, they just sank down like I was lying flat on the bed. I attempted to call to see if I could get them exchanged but no one answered my calls.