Four Points by Sheraton Shenzhen

Decent Stay with Some Inconveniences – Great Service but Location Challenges The hotel itself met our basic expectations in terms of comfort and functionality. However, its location was less convenient than anticipated—it’s quite far from Futian Port (the crossing point to Hong Kong), making accessibility an issue. Guests with luggage should consider booking a ride (e.g., Didi) for easier transit. Unless there’s a specific reason to stay here, travellers may prefer a more central location. Given that the hotel has been operating for over 20 years, the facilities are reasonably well-maintained and functional—nothing outstanding, but acceptable for a short stay. The buffet breakfast offered a limited variety, which could be improved for better guest satisfaction. Moving between Tower West and other sections required switching lifts, which was somewhat inconvenient. On a positive note, the service was truly commendable, from the smooth check-in process to the helpful bellboy and efficient luggage storage assistance. The staff’s attentiveness and professionalism stood out as the highlight of our stay. While the hotel has its drawbacks (mainly location and minor facility quirks), the excellent service helps balance the experience.