Ulasan UrCove by HYATT Shenzhen Shekou Cruise Center

今次住UrCove by HYATT令我有超乎預期的服務,staff Foster so helpful and Proactive Excellent Customer services with friendly manner! Besides, all staff are well trained and delivered a good services for all of us! We will come again to enjoy our holiday! Foster good job and hope to continue support your good team! Cheers!

Beautiful room, wonderful view of the bay. Property is new. But be mindful the rooms are not well isolated, when our neighbor was having shower for 1 hour at 7am - it sounded like somebody is having shower right next to my head.

Very nice design, comfortable room, easy access location. Joyce

Fancy hotel. Sparkling clean. Beautiful amenities. And lovely personal. We enjoyed a lot and just 5 min by taxi there are restaurants and bars!

My hotel experience was notably disappointing for several reasons: 1. **Cold Service Attitude**: The receptionists exhibited a lack of warmth and enthusiasm, detracting from the check-in process and issue resolution. 2. **Room Hygiene Concerns**: Upon entering the room, a noticeable foul odor emanated from the bathroom, which regrettably took an unreasonably long time to rectify, highlighting hygiene concerns. 3. **Inaccurate Room Service**: The room service failed to accurately fulfill the placed orders, with several items missing entirely, thereby diminishing the overall quality of the stay. 4. **Delays and Misinformation**: The delay in providing the welcome drink, coupled with unclear communication regarding service details, resulted in unnecessary waiting and confusion. In conclusion, the service quality and attitude fell short of expectations, leading to a significant level of dissatisfaction. It is advisable to relay this feedback to the hotel management to prompt improvements in service delivery and overall customer satisfaction.

Nice view and spacious! The hotel is clean and equipped with everything you need.

Hotel is cool and clean, room spacious, breakfast not so good actually, and the gym is really to a bare minimum. They could give at least access to the pool. The staff is friendly but some difficulties with english hence handling foreigners issues..

The hotel is relatively new but it is very noisy and smoke smell is roaming around the room and I chocked serveral times. I couldn't sleep at all, the reception is not able to solve the smoke issues.

The place is near to metro and the hotel room was big and spacious good for families.

excellent, very close the Shekou port. Very nice and spacious room

beautiful view, best hidden secret

Good experience with helping staff

Thanks for the wonderful service!

Very good