Sonesta ES Suites Cincinnati - Sharonville West

I hate even leaving a negative review for anyone because I always try to find the positive in any situation. But I have to say I was super disappointed in this location because we had two rooms, one for us and I've for our brothers and and nephew. Both rooms were infested with cockroaches. Or brothers was way worse and he took pictures for proof. When we went go to the front desk to have our room switched, the staff said the hotel grounds were under construction so that may be why (not likely) and they said that their hotel was completely booked and they couldn't give them a new room until the next day (after 2 pm) when other reservations had checked out. so we had to stay in these rooms because there was no other location and we could go to because we couldn't afford it. We were from out of town and there for a wedding and had to stay in rooms that were infested. Not acceptable. This was really disappointing and we were told we would be refunded a night and we are still waiting for that to go thru along with the 100.00 deposit they put a hold on in the accounts. Please use caution getting a room here. The hotel looks great online and had positive reviews but it is not the truth. Be careful choosing this location.

BEWARE! Worst hotel experience I have ever had. I checked in and everything was fine, paid the $100 deposit. I was excellent guest when others were blaring the TV or outside with large groups of teenagers yelling so loud you can hear it in your room. Stomping feet above me etc. Since I was already there with all my items moved into the room I decided to extend my stay 2 days, I called the night before and asked what I needed to do and was informed to pay another $100 deposit, that's fine. Next day I go in to pay my deposit with the exact card I used upon my initial arrival and after the women with glasses looked at my card she told me to swipe it. Then immediately said it didnt go through swipe it again. I said no and checked my account and of course the money did come out I showed this to her and asked why would she ask me to repeatedly swipe my card? She said she didn't receive anything, and that I could come back in a hour and try my card again?! Why would I pay you another $100 when you didn't get it at first! I repeatedly asked her to try and solve issue because I'm out $100 and my room fee for 2 nights and you tell me you can't do anything and smile almost laughing at the situation. She refused to call her manager stated she didn't want to bother them, she had no problem with stealing my money and offering no solution. I LITERALLY HAD TO CALL THE POLICE to get a written statement saying I didn't stay at this location, so I could dispute. Still haven't got my money back.

I liked the convenience that the property was open 24 hours. I didn't like that we didn't receive any cleaning service for room or wasnt supplied with additional towels and wash cloths.

I didn’t know how to work the thermostat so when I called down they sent up the maintenance man, Joe I think, he came up within a minute and taught me how and made sure it was working and then even came back and checked to make sure it was working properly still. Very nice staff and very cute rooms. Would definitely stay at this place again!

Property is in shambles, our room despite looking clean ,to find out dirty sheets was placed on bed with what seemed to be a clean comforter, to finding BED BUGS on bed and sheets ,while room also reaked of a heavy smoker which they placed air fresher in to try and mask odor. P.s. we have photos to confirm!

Not a terrible stay...not great either The hotel wasn't bad...I could hear people talking outside if they were in my room. The room itself smelled like smoke.