Gafy Resort Aqua Park

Our holiday at this hotel was completely ruined due to unacceptable service and unprofessional staff behavior. We had originally booked two rooms. On the last day, three of us moved into our parents’ room, as this was the one arranged for late check-out so we could all stay together. However, we were not permitted to remain there—only our parents were. We were literally forced out of the room. At that moment, we were in swimsuits and underwear, and the staff insisted we leave immediately without even allowing us to get dressed. This was humiliating and absolutely unacceptable. The front desk manager, Ahmed, behaved especially poorly. He was extremely unprofessional—shouting, acting aggressively, provoking conflict, and even bringing in a security guard. Such behavior is entirely inappropriate in the hospitality industry and left the worst impression of all. To make matters worse, even after we had already checked out and placed our luggage in the luggage room (as per hotel policy), Ahmed insisted that we must pay an additional $51 for using our parents’ room—despite the fact that we had not had lunch at the hotel, had not used any services, and had only stayed in the very room that we had already paid for late check-out. This demand was completely unfair and unacceptable. To be fair, the hotel does have some positive aspects: • The structure is decent, the beach is nice, and there are no corals, making it a great place to swim and relax. • The serving personnel in the restaurants and bars are very friendly, polite, and always willing to help. • The food is decent and varied. However, there are also serious shortcomings: • The buffet system leads to long queues at breakfast, lunch, and dinner due to the large number of guests. • Cleanliness is awful. Unless you tip and specifically tell housekeeping what to do, the rooms are not cleaned properly. • The furniture and equipment are outdated and in poor condition. • Our room had dust, dirt, other people’s hair, a constantly flooded bathroom due to a leaking shower tray, and a barely working old refrigerator. Overall, instead of a relaxing holiday, we experienced stress, disappointment, and humiliation. Despite some good points like the beach and the kind serving staff, all of our positive impressions were completely ruined by the outrageous treatment we received during check-out and the unfair extra payment demand. We will not be returning to this hotel, and we strongly do not recommend it to anyone.

My stay at Gafy Resort was one of the worst hotel experiences I’ve ever had. The reception staff were incredibly unprofessional, speaking to guests in a rude and dismissive manner. Their treatment of tourists was especially poor, making the overall atmosphere unwelcoming. Even after paying for hard drinks, we were told they were unavailable because they had “run out,” which felt very unprofessional. The food was also disappointing—bland and unappetizing. The only redeeming feature of this resort was the sea, which was beautiful. Unfortunately, everything else fell far below expectations. I wouldn’t recommend this place to anyone.

Hello I was at the Gavi Hotel and my wife son and I booked a room. When we arrived at the hotel he was refused entry to the room this is a bad really and I need them give to me my money back because I be for this room and don't come this hotel tourist more