DoubleTree by Hilton Shanwei

DoubleTree by Hilton Shanwei Reviews

DoubleTree by Hilton Shanwei

No. 48, Qinhai Community, No. 48, Hanhai Avenue, Urban District, Shanwei, Guangdong, ChinaView Hotel Details
DoubleTree by Hilton Shanwei
DoubleTree by Hilton ShanweiDoubleTree by Hilton ShanweiDoubleTree by Hilton Shanwei
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DoubleTree by Hilton Shanwei Guest Reviews

9.2/10
Very Good
4673 review
Verified reviews
Location9.3
Amenities9.1
Service9.1
Cleanliness9.1
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All reviews(4673)
Positive reviews(4441)
Reviews with photos/video(2100)
Nice sea view(770)
Friendly front desk staff(501)
Perfect for kids(378)
Great swimming pool(259)
Close to beach(217)
Has an infinity pool(111)
Has play area for children(76)
Excellent afternoon tea(50)
Negative reviews(232)
Hitesh Babel
Esteemed Sea-View Twin Room
Stayed in Mar 2025
Family
7 review
8.5/10
Very Good
Posted on Apr 21, 2025
Rooms are very good, amenities very good, staff very very good, especially Hugo Liang. Only problem is LIZARD in my bathroom.
Response from Property: 感謝您就入住汕尾保利希爾頓逸林酒店的體驗提供坦誠的反饋。對於您遇到的清潔問題,我們由衷感到抱歉。希爾頓集團一直致力於提供清潔衞生的環境,為我們的賓客帶去舒適體驗是我們的首要任務,很感謝您讓我們知道酒店清潔衞生的問題。我們目前正積極就客房的整潔問題同保潔團隊協作,確保客人在我們酒店期間一直享受到賓至如歸的舒適體驗。您的評論幫助我們在日常工作中繼續關注這些方面的問題。再次感謝您分享的意見期待您的再次光臨。
EdwardLam
Deluxe Sea-view Twin Room
Stayed in Mar 2025
Family
1 review
4.5/10
Posted on Apr 21, 2025
Rooms are dirty and lacking maintenance. Also, the outdoor water pools are all out of service, but not being informed even when checking in…Quite disappointed as kids can’t swim inside hotel…
Response from Property: 尊敬的賓客,您好!感謝您選擇入住汕尾保利希爾頓逸林酒店。很遺憾酒店的總體體驗沒能達到您的期望,我們一直樂於聽取賓客的意見和建議,關於您提及的房間設施維護以及衞生等問題,我們將努力調整,並盡最大的可能提升我們的服務質量,彌補不足之處,力求為每一位客人創造難以忘懷的美好經歷。再次感謝您選擇入住汕尾保利希爾頓逸林酒店,希望您能再次光臨,以便我們能為您提供至善真誠的服務。
MDJ30
Deluxe Sea-view Double Room
Stayed in Oct 2024
Family
15 review
8.0/10
Very Good
Posted on Dec 4, 2024
The hotel is very well located next to the beach, which is convenient. The room itself is a bit dated for the price point. But was otherwise spacious and clean. The breakfast is nice with many different options. The hotel also offers free parking with charging options which is very convenient.
Response from Property: Dear Guest, thank you so much for staying with us at DoubleTree by Hilton Shanwei as your home out of home. We are so glad to know you are satisfied with our hotel service and facilities, which will be the best encouragement to our Team Members. Our 288-room seaside getaway welcomes guests with extensive recreational and family-friendly facilities, a wide range of dining options, and expansive event spaces, offering itself as the ideal destination for weddings, family getaways or conferences. Looking forward to seeing you again at DoubleTree by Hilton Shanwei.
Soyutung Leo
Deluxe Sea-view Double Room
Stayed in Nov 2024
Couples
33 review
10.0/10
Outstanding
Posted on Dec 21, 2024
Good service from Venus,Hugo,Gigi and Sophia,thank you
Response from Property: Dear Guest, thank you so much for staying with us at DoubleTree by Hilton Shanwei as your home out of home. We are so glad to know you are satisfied with our hotel service and facilities, which will be the best encouragement to our Team Members. Our 288-room seaside getaway welcomes guests with extensive recreational and family-friendly facilities, a wide range of dining options, and expansive event spaces, offering itself as the ideal destination for weddings, family getaways or conferences. Looking forward to seeing you again at DoubleTree by Hilton Shanwei.
Guest User
Deluxe Room (2 Beds)
Stayed in Nov 2024
Family
4 review
10.0/10
Outstanding
Posted on Jan 1, 2025
Good service from Hugo and Gigi, thank you!
Response from Property: Dear Guest, thank you so much for staying with us at DoubleTree by Hilton Shanwei as your home out of home. We are so glad to know you are satisfied with our hotel service and facilities, which will be the best encouragement to our Team Members. Our 288-room seaside getaway welcomes guests with extensive recreational and family-friendly facilities, a wide range of dining options, and expansive event spaces, offering itself as the ideal destination for weddings, family getaways or conferences. Looking forward to seeing you again at DoubleTree by Hilton Shanwei.
ChanAnson
Deluxe Double Room
Stayed in Nov 2024
Family
4 review
10.0/10
Outstanding
Posted on Dec 27, 2024
Everything is just fine especially all staff are very friendly and helpful, namely Sophia, Gigi and Regina
Response from Property: Dear Guest, thank you so much for staying with us at DoubleTree by Hilton Shanwei as your home out of home. We are so glad to know you are satisfied with our hotel service and facilities, which will be the best encouragement to our Team Members. Our 288-room seaside getaway welcomes guests with extensive recreational and family-friendly facilities, a wide range of dining options, and expansive event spaces, offering itself as the ideal destination for weddings, family getaways or conferences. Looking forward to seeing you again at DoubleTree by Hilton Shanwei.
Abraham’s
Deluxe Sea-view Double Room
Stayed in Sep 2024
Couples
4 review
10.0/10
Outstanding
Posted on Oct 11, 2024
So far ok
Response from Property: 在海邊享受陽光,擁抱海水,漫步銀灘!感謝您選擇入住汕尾保利希爾頓逸林酒店。您的滿意是我們莫大的責任與榮幸,希爾頓致力於為客人提供卓越的服務,您的到來及肯定是我們不斷進步的動力與方向,非常感謝您對酒店服務的肯定及支持,您對酒店同事的高度讚賞我們將第一時間轉達。在那一望無垠的海面,絢麗的雲霞圍繞,迎接黃昏來臨,沉浸於對大海的無限遐想。我們真誠的期待您的再次光臨!
Guest User
Premier Sea-view Queen Room
Stayed in Sep 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Oct 12, 2024
Excellent service and facilities. Very nice room. Staff are extraordinarily helpful, polite and cheerful. Particular praise to Ms Lyn Lin, who gave us a big welcome in receiving us and bid us farewell with complimentary drinks. Hightly recommended. Will surely visit again.
Response from Property: Dear Guest, thank you so much for staying with us at DoubleTree by Hilton Shanwei as your home out of home. We are so glad to know you are satisfied with our hotel service and facilities, which will be the best encouragement to our Team Members. Our 288-room seaside getaway welcomes guests with extensive recreational and family-friendly facilities, a wide range of dining options, and expansive event spaces, offering itself as the ideal destination for weddings, family getaways or conferences. Looking forward to seeing you again at DoubleTree by Hilton Shanwei.
Guest User
Deluxe Sea-view Double Room
Stayed in Nov 2024
Couples
5 review
7.0/10
Posted on Mar 18, 2025
The hotel is big with lots of facility but old. Not well maintained
Response from Property: 感謝您花時間撰寫近期在汕尾保利希爾頓逸林酒店住宿的評論。酒店坐落於美麗的金町灣海岸,在擁有一線海景的同時也容易受到海風的侵蝕,酒店一直對房間與其他設施進行定期維護,努力為我們的客人提供温馨舒適、現代時尚的環境,完善每一個細節來為您提供更高質量的入住體驗,以便確保我們的標準。感謝您提出的反饋意見,我們會繼續努力為您帶來更優質的服務體驗,希望不久之後能再次和您相遇,祝您旅途順利,生活愉快。
Guest User
Esteemed Sea-View Twin Room
Stayed in May 2024
Family
2 review
10.0/10
Outstanding
Posted on Jul 1, 2024
Excellent
Response from Property: Dear Guest, thank you so much for staying with us at DoubleTree by Hilton Shanwei as your home out of home. We are so glad to know you are satisfied with our hotel service and facilities, which will be the best encouragement to our Team Members. Our 288-room seaside getaway welcomes guests with extensive recreational and family-friendly facilities, a wide range of dining options, and expansive event spaces, offering itself as the ideal destination for weddings, family getaways or conferences. Looking forward to seeing you again at DoubleTree by Hilton Shanwei.
Freddd
Deluxe Double Room
Stayed in Nov 2023
Couples
37 review
10.0/10
Outstanding
Posted on Dec 5, 2023
A perfect stay, very nice clean bedroom. Good service, good breakfast, outdoor pool was a bit cold due to the season, so we went to the indoor pool which is warm. We will come back!
Response from Property: Dear Guest, thank you so much for staying with us at DoubleTree by Hilton Shanwei as your home out of home. We are so glad to know you are satisfied with our hotel service and facilities, which will be the best encouragement to our Team Members. Our 288-room seaside getaway welcomes guests with extensive recreational and family-friendly facilities, a wide range of dining options, and expansive event spaces, offering itself as the ideal destination for weddings, family getaways or conferences. Looking forward to seeing you again at DoubleTree by Hilton Shanwei.
Kenzie
Deluxe Room (2 Beds)
Stayed in Sep 2023
Family
1 review
9.0/10
Great
Posted on Oct 15, 2023
We had a marvelous stay in the hotel. The beach is amazing, and the facilities are all here: swimming pool, gym, arcade, karaoke, and an abundance of playroom (most with a fee). We ate exclusively in the hotel, pretty sure it was more pricy, but food quality was amazing and we can be assured it is safe. The Chinese restaurant service was great on the second night, and our server Bella Tang (唐輝勤)served us with all her heart. We are grateful. 😀
6/7
Response from Property: Dear Guest, thank you so much for staying with us at DoubleTree by Hilton Shanwei as your home out of home. We are so glad to know you are satisfied with our hotel service and facilities, which will be the best encouragement to our Team Members. Our 288-room seaside getaway welcomes guests with extensive recreational and family-friendly facilities, a wide range of dining options, and expansive event spaces, offering itself as the ideal destination for weddings, family getaways or conferences. Looking forward to seeing you again at DoubleTree by Hilton Shanwei.
Chingching Lao
Premier Sea-view Queen Room
Stayed in Feb 2024
Couples
7 review
7.5/10
Posted on Apr 5, 2024
Location wasn't that great as we have to go to get taxi to downtown. The hotel itself slightly dated but people are friendly. Nice view though.
Response from Property: Dear Guest, thank you so much for taking the time out of your busy schedule to share your valuable experience with us. Your satisfaction is our driving force for progress. We have always been willing to listen to guest opinions and pay attention to the feelings of guest experience. We are glad that you are satisfied with our overall experience. We will promptly provide feedback to the relevant departments and make improvements accordingly. We hope you can feel the warm hospitality of the Hilton Yilin Hotel in Shanwei, and we will continue to work hard. Stepping on the soft sandy beach, feeling the comfort of the blue sea and blue sky, we sincerely look forward to your visit again!
Guest User
Esteemed Sea-View Twin Room
Stayed in Feb 2024
Family
1 review
10.0/10
Outstanding
Posted on Mar 29, 2024
Very appreciate the service of the front desk, especially Ms. Lyn Lin. Quite impressive and nice. Nice room and nice view.
Response from Property: Dear Guest, thank you so much for staying with us at DoubleTree by Hilton Shanwei as your home out of home. We are so glad to know you are satisfied with our hotel service and facilities, which will be the best encouragement to our Team Members. Our 288-room seaside getaway welcomes guests with extensive recreational and family-friendly facilities, a wide range of dining options, and expansive event spaces, offering itself as the ideal destination for weddings, family getaways or conferences. Looking forward to seeing you again at DoubleTree by Hilton Shanwei.
PUI FAN
Deluxe Sea-view Twin Room
Stayed in Nov 2024
Family
2 review
10.0/10
Outstanding
Posted on Dec 26, 2024
HESTIA very nice . Good service
Response from Property: Dear Guest, thank you so much for staying with us at DoubleTree by Hilton Shanwei as your home out of home. We are so glad to know you are satisfied with our hotel service and facilities, which will be the best encouragement to our Team Members. Our 288-room seaside getaway welcomes guests with extensive recreational and family-friendly facilities, a wide range of dining options, and expansive event spaces, offering itself as the ideal destination for weddings, family getaways or conferences. Looking forward to seeing you again at DoubleTree by Hilton Shanwei.