James Joyce Elite MIXC Mall East Coast Shantou Hotel Reviews
James Joyce Elite MIXC Mall East Coast Shantou Hotel
The first floor of CCCC Investment Building, No. 1 East Third Street, Jinwan, Longhu District, Shantou, Guangdong, ChinaView Hotel Details
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Guest Reviews of James Joyce Elite MIXC Mall East Coast Shantou Hotel
9.7/10
Excellent
280 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.7
Amenities9.6
Service9.7
Cleanliness9.7
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All reviews(280)
Positive reviews(278)
Reviews with photos/video(134)
Well designed(50)
Well decorated(48)
Classy environment(30)
Friendly front desk staff(26)
Large rooms(22)
Convenient parking(21)
Tasty food(10)
Tasty coffee(9)
Negative reviews(2)
Tall Traveller
Pinyun King Bed Room
Stayed in Feb 2025
Couples
1 review
7.5/10
Posted on Apr 3, 2025
The staff were friendly and tried to help wherever possible. The impression when entering the hotel is very good, it is like a study or reading room and the decoration works well. The room we stayed in was a very good size and the decoration was good. I did find it odd that there was no fridge in the room even though they had a cabinet for it. They do supply tea, instant coffee and water. I was not a fan of the way they separated the bathroom and bedroom. It was a little open plan while I prefer a total separation. This is just my own personal opinion and others may think differently. The hotel does have a washing machine by the Gym should you want to do your own laundry. Some may find the hotel's location a little remote. While only 10 minutes from the train station it is further away from things such as The MixC Mall and Zhujiang Lu food street. That said there are some good restaurants within walking distance including a Goose restaurant and a Dim Sum restaurant. The smaller MixC East Coast Mall is also within a 10 minute walk. All in all I would be happy to stay at the hotel again.
Response from Property: 尊敬的客人:非常感謝您選擇我們酒店並分享如此細緻的入住體驗!我們十分榮幸能在您踏入酒店時,憑藉友好的員工服務以及書籍、閲覽室般的獨特氛圍,為您留下美好初印象。得知您對房間大小與裝飾滿意,這讓我們由衷高興。對於房間沒有配備冰箱以及浴室設計未能完全符合您的偏好,我們深表歉意。您的反饋對我們至關重要,我們會認真考慮您的建議,在未來努力改進與完善。酒店雖位置稍偏,但周邊餐飲選擇豐富,距離高鐵站和小型購物中心也近,希望這能為您的出行帶來便利。期待您再次光臨,我們定將竭誠為您服務,努力為您打造更完美的住宿體驗!
Guest User
Pinzhi Double Bed Room
Stayed in Feb 2025
Solo travelers
1 review
10.0/10
Outstanding
Posted on Mar 27, 2025
Both manager and front desk staffs were very helpful and nice. Helped us on purchasing high speed train tickets and advised us the best option to ship our luggage to our next destination. Very new and clean. Highly recommended 👍🏻👍🏻👍🏻
Response from Property: Dear guest, thank you so much for your high praise and recommendation! We are extremely honored to have earned your recognition. We are truly delighted that our manager and front desk staff were able to assist you. We have always regarded providing attentive service to our guests as our important mission. We're glad that you were satisfied with the brand-new environment and clean appearance of our hotel, which is exactly what we strive for. We look forward to your next visit, and we will definitely prepare an even better service experience for you!
Anonymous User
Pinzhi King Bed Room
Stayed in Jan 2025
Family
3 review
7.0/10
Posted on Mar 4, 2025
No tissue paper in the tissue box.
Body soap quality not good.
Response from Property: 尊敬的客人,您好!感謝您抽出寶貴時間反饋入住體驗。對於您提到的紙巾盒缺紙巾和沐浴乳質量問題,我們深表歉意。這確實不符合我們的服務標準,我們會立即檢查並改進相關物品的補充和質量把控,確保類似情況不再發生。我們始終致力於為客人提供舒適的入住體驗,您的反饋對我們非常重要。如有其他建議或需求,請隨時告知,我們將盡力為您提供更好的服務。再次感謝您的意見,期待您的再次光臨,我們將以更優質的服務迎接您。祝您生活愉快!
ZHENG
Pinyun King Bed Room
Stayed in Feb 2025
Solo travelers
4 review
9.5/10
Amazing
Posted on Mar 31, 2025
Lobby is unique and beautiful 👍
Response from Property: 親,感謝您選擇入住喆啡鋭品酒店,能為給您提供服務是我們的榮幸,您的滿意是對我們最大的支持,歡迎您再次光臨!祝您及家人生活愉快!
Guest User
Pinzhi King Bed Room
Stayed in Mar 2025
Family
20 review
10.0/10
Outstanding
Posted on Apr 6, 2025
Gooooooood
Response from Property: 非常感謝小主選擇了我們喆啡鋭品酒店店!我知道愛我並不容易,但還是想請您多多關照!我能想到最美好的事情,就是從青澀時光陪您到白髮蒼蒼!!!非常感謝您的五星好評,真誠期待您的再次光臨!
Helen
Pinyun King Bed Room
Stayed in Feb 2025
Travel with friends
5 review
9.5/10
Amazing
Posted on Mar 5, 2025
Overall the environment and service were good, except that the room we stayed in did not have a refrigerator. We called the front desk and they said the rooms with refrigerators were full. The service of the clerks was very good, the hotel lobby had a British era feel, and the staff were happy to take photos for us.
Original TextTranslated by Google
Response from Property: Dear, thank you for choosing to stay at James Joyce Coffetel Hotel. It is our honor to provide services to you. Your satisfaction is our greatest support. Welcome to visit us again! I wish you and your family a happy life!
Chenwenrui
Pinyun King Bed Room
Stayed in Jan 2025
Family
1 review
10.0/10
Outstanding
Posted on Feb 19, 2025
Environment: The lobby is decorated in a petty bourgeoisie style, the music is waltz and blues style, and there is lazy sofa music. Would you like a cup of coffee? That feeling
Service: The front desk staff will take the initiative to greet you and give you a very authentic travel guide
Sanitation: Every detail is taken care of, that is, the decoration materials are relatively high-end, the marble color is very deep, and it is also the pattern of high-grade marble. The cleaning lady worked hard, and everything you see is reflective
Original TextTranslated by Google
6/8
Response from Property: Dear: Such wonderful compliments make us extremely happy. Your recognition is a great motivation for us, and we will keep up the good work!
Guest User
Pinzhi Double Bed Room
Stayed in Jan 2025
Family
18 review
10.0/10
Outstanding
Posted on Feb 18, 2025
Facilities: Newly opened hotel, facilities are relatively new
Hygiene: Clean and tidy
Environment: Retro decoration style, I like it very much
Service: The waiters are very kind, especially the front desk girl when I checked in on the first night, she was very warm and thoughtful, and also took good care of the elderly
Breakfast is semi-buffet, the staple food is fixed, you can choose one of the two, and there are some self-service snacks and drinks, overall it is not bad!
Original TextTranslated by Google
6/8
Response from Property: Xiaozhe flew to the border at a speed faster than the wind, flew against the norm and met you in a roundabout way. Xiaozhe found you in front of him in a counterclockwise direction.
Anonymous User
Pinzhi King Bed Room
Stayed in Jan 2025
Family
6 review
4.5/10
Posted on Feb 7, 2025
Too bad! ! ! ! The comb had been opened and there was dandruff on it! ! ! There is even dandruff! ! ! It’s a bit unreasonable to put the used comb back again! ! !
The restaurant was also very chaotic in the morning. I waited half an hour for breakfast and the waiter even spilled the milk. How unprofessional! ! ! !
Original TextTranslated by Google
Response from Property: We are extremely sorry for bringing you such a bad stay experience. We have recorded all the issues you reported and feel deeply guilty. The comb was opened and had dandruff on it, which was a serious dereliction of duty on our part in terms of hygiene. We will immediately conduct a thorough investigation of the cleaning process, strengthen employee training and supervision, and strictly implement the replacement and disinfection process for each customer. If the restaurant service is chaotic, we will also carry out serious rectification, optimize the ordering process, and enhance the professionalism and emergency handling capabilities of the waiters. We hope to gain your understanding and look forward to having the opportunity for you to see our changes in the future.
Response from Property: 感謝您選擇喆啡鋭品酒店並分享入住體驗!很高興您喜歡大堂和房間的環境,同時也非常抱歉清潔服務和設施細節未能讓您完全滿意。關於您提出的問題:家庭房茶几需求:我們會評估在沙發區添加小桌椅的可行性,提升用餐便利性。清潔疏漏:已反饋至客房部加強檢查,確保用品補充和清潔到位。浴室層板建議:將盡快研究加裝層板,方便放置洗浴用品。再次感謝您的寶貴意見,期待下次能以更好的服務迎接您!
Response from Property: 尊敬的客人,您好!看到您細緻入微的好評,我們滿心歡喜與感動!從舒適寢具、遮光窗簾到智能設施,再到衞生細節、環境氛圍和貼心服務,能獲得您全方位的認可,是對我們最大的鼓勵!前台夥伴們得知被您誇讚,更是幹勁滿滿~咖啡券隨時為您保留,期待您下次閑暇時,來品嚐香濃咖啡,享受愜意時光!無論何時,我們都在這裏,為您準備好温暖又舒適的休憩空間,靜候您再次光臨!