Songtsam Shangri-la Linka

Penginapan terbaik selama liburan saya di Shangri-la. Perlu menginap minimal 2 malam untuk menikmati berbagai aktivitas di hotel. Hotel ini terletak di dekat kuil Songtsam dan tiket masuk disediakan.

What was good 1. We received excellent butler service from 边宗, who went above and beyond her responsibilities. She supported various departments such as housekeeping, laundry, and room coordination with great efficiency and responsiveness. 2. Overall service standards were good, and staff were generally courteous & helpful. However, there was some resistance during breakfast when we requested to take away a small portion of food, which could have been handled with more flexibility. Areas for Improvement 1. Unfortunately, our original room was located directly beside an active construction site, with tractors passing frequently throughout the day. This significantly affected our experience and reflects a lapse in room assignment planning. 2. The room quality and housekeeping standards did not meet expectations, especially considering the premium pricing. The bed was overly soft and sunken, the shower gel was nearly empty at checkout, and personal items were moved by housekeeping but not returned to their original positions. 3. The laundry service lacked proper handling of delicate materials—particularly wool items—and hygiene standards need improvement. For instance, clean socks were returned in a visibly reused plastic bag, which is concerning for a property of this caliber. 4. There was a lack of detailed information provided for day activities. We joined a cycling trip but did not receive sufficient pre-trip guidance regarding terrain, attire, or necessary items to bring. Improved coordination and communication between the hotel and vendors would greatly enhance guest preparedness and safety. 5. We were disappointed to learn that guests staying at Songtsam Linka were not allowed to participate in Songtsam Green Lodge activities, contrary to what we were informed prior to our arrival. This inconsistency in information was frustrating and impacted our overall experience.

Great hotel slightly out of the main town area near Songstram Monastery. Hotel has all the amenities and is themed traditional ******* style. Staff were friendly and some could speak limited English. Food at the restaurants was excellent - we had both hot pot and Chinese. Overall a very nice hotel with a traditional ******* feel. Would recommend staying at this hotel if in Shangri-La.