Top 5-Star Hotels in Shanghai

I had an amazing stay at this hotel! Everything was perfect, from the clean and comfortable rooms to the excellent facilities. What truly made my experience exceptional was the outstanding service from the staff. They were always friendly, professional, and eager to help. A special thanks to ( , Gavin Justin , ) for their kindness and dedication. I highly recommend this hotel to anyone looking for a wonderful stay!”

I recently had the pleasure of staying at your esteemed hotel, and I wanted to express my gratitude for the wonderful experience. The facilities were top-notch, and every aspect of my stay was truly enjoyable. However, what made my stay particularly memorable was the exceptional service provided by your front desk staff member, Yuki. Yuki's warm welcome, attentiveness, and willingness to assist with any request made a significant difference in my overall experience. Her professionalism and friendly demeanor ensured that I felt valued and well-cared for throughout my stay. This is the third times I came to Shanghai. So far this is the Best Hotel and Location.

This is the 3rd stay of ours since June when we actually did stay twice. Being impressed therefrom, we decided to stay again in this impressive hotel this time. Location is excellent and so are the services in general. All staff are friendly and helpful. We would not hesitate to recommend to friends to stay in this good hotel whenever they have a chance to go to Shanghai.

It was useful that trip tells you the size of the beds so that you can determine whether they’re big enough to share with children. Lots of the hotels say that children can stay free, but the beds are no way big enough. The shanghai garden hotel has 2x 1.2m single beds in a standard room, which is considered a small double in the uk, and was comfortable for my family of 4. We visited the swimming pool during our stay and it was very refreshing. Be advised it is mandatory to wear swim cap. Which will have to be purchased if you don’t have it. Breakfast was vast, lots of choice of Chinese, Japanese and western style. We particularly enjoyed 混沌汤, 点心。 Disappointed with the 包子, 生煎包 - which didn’t really have much filling, flavour, and 油条 - which wasn’t fluffy felt it was cooked from frozen. Particularly annoying when we were asked to pay the high full price for our small 12 year old and half price for 7 year old, rather than by height which is what other hotels do. They hardly ate anything! Consider being more family friendly!

Hotel is really clean and the decor is really nice. Stayed here quite a few times. Staff are helpful and will help you with any issues you have. Gym is good and has a indoor pool and steam room all of which are of good standard. Breakfast is ok but to be honest theres a-lot of breakfast spots nearby which I would recommend over the hotel. They do do alcohol and coffee in the hotel but like I say better options outside and the selection isn’t great at the hotel. Overall its not a bad place to stay I used to love it but the price has crept up over the last few years and its in the price range of better hotels now. It’s a really good hotel if you get a good deal on a price or actually if your getting off at Shanghai station and just want to get to your hotel quick. Overall not bad.

My recent stay at Conrad Shanghai was nothing short of extraordinary, thanks to the impeccable service from the front desk team—Orisa, Seven, and Seth. Orisa’s warm smile made me feel at home the moment I stepped in, Seven’s efficiency turned every request into a breeze, and Seth’s attention to detail showcased true hospitality excellence. They didn’t just provide service; they created an experience. This team turned my stay into a memory I will cherish. A heartfelt thank-you to these incredible professionals for making luxury feel so personal!

During our stay at the Shanghai Kempinski, the hotel staff May Xiong & Billy Du both went above and beyond expectation. They would always greet us and ensured that our experience felt just like home. From the moment we checked in, every member of the front desk was welcoming and responded really quickly to all our inquiry’s or requests. The housekeeping team did an amazing job of keeping our room clean and comfortable throughout our stay. We really appreciated their attention to detail and the extra care they put into making sure everything was perfect. Overall, I would definitely consider coming back to this hotel during my visit in Shanghai. Hotel is at a good location, close to metro and the bund. Walkable distance to food areas and shuttle to the airport. There’s also a kitchen where you can cook if you want some clean food at home. We cannot thank them enough for making our stay truly memorable. We will definitely bring our kids back again! Jennifer

Booked the family suite. Room is spacious, clean and nice. Very satisfied with our stay here. Few minutes walk to train station of Line14&10 YuYuan. Service is good. Also, can get a good view of the Bund from hotel. The bund is also just a few minutes walk away from hotel.

First of all 5 stars to Peng Ho (何鹏) service, very helpful and proactive, helped with us during check in and when leaving the hotel with 🧳 and getting our ride to the airport. Also 5 stars for another lady helped with our check in, she let me viewed a few rooms as I wasn't exactly sure about my stay, she prepared a welcome fruit platter for us. The hotel is quite wore off, l9bby seemed ok, but once in elevator, corridors all appeared wore off and not clean, then the room arranged for us is full of smell, moldy and smokes, the room we settled is not as smelly, but still found stains, dirt etc in the room, I have especially requested a well cleaned and dusted room before check in due to allergies. Since t was our last stop of a 2+ weeks vacation plus it's only one night so we didn't move, if it is at the beginning or staying longer, I would've moved hoteldue to the first impression of elevator /corridor and room,I was tired that didn't even take picture of the room, our room was facing some old neighborhood, no scenery at all, plus it's noisy in the morning around 6, noises from heavy machinery. But location is quite convenient, walking distance to the Bund, took us about 20 minutes walk to reach the starting point of the Bund.

Fine hotel but for a 5star hotel to have problems with the cable channels for the tv in the rooms has left me bewildered