Mercure Shanghai Hongqiao South

Ulasan Mercure Shanghai Hongqiao South

Mercure Shanghai Hongqiao South

No. 3069 Hongxin Road, Minhang District, Shanghai, ChinaLihat Detail Hotel
Mercure Shanghai Hongqiao South
Mercure Shanghai Hongqiao SouthMercure Shanghai Hongqiao SouthMercure Shanghai Hongqiao South
Cek ketersediaan kamar untuk tanggal perjalanan Anda
Kami Samakan Harga
1 malam

Ulasan Tamu tentang Mercure Shanghai Hongqiao South

9.6/10
Excellent
2693 ulasan
Ulasan terverifikasi
Location9.5
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(2693)
Positive reviews(2670)
Reviews with photos/video(500)
Friendly front desk staff(242)
Delicious breakfast(232)
Classy environment(226)
Large rooms(194)
Convenient parking(95)
Offers pick-up/drop-offs(32)
Close to airport(26)
Tasty coffee(18)
Negative reviews(23)
Ferdys
Superior Room (2 Beds)
Check-in Apr 2025
Business travelers
4 ulasan
10.0/10
Outstanding
Diposting pada 4 Mei 2025
facilities are excellent, clean room, delicious breakfast, convenient location, welcoming staff, all was so perfect, I will definitely stay again in future
Tanggapan dari Properti: Thank you for your five-point praise. Your praise is undoubtedly a great affirmation and encouragement to us. There is no end in the pursuit of service. Remember to make an appointment next time!
qwdfg
Superior Double Bed Room (Comfortable Bedding + King Koil Mattress)
Check-in Mar 2025
Solo travelers
1 ulasan
6.0/10
Diposting pada 23 Apr 2025
My stay at this hotel started with a HORRIBLE experience at check-in. Despite having a COMFIRMED booking through Trip.com, the front desk insisted that I CANCEL my reservation and rebook directly with them, promising a refund. This made no sense! Why should I cancel a prepaid booking, especially when refunds aren’t guaranteed? There seemed to be a language barrier, but that’s no excuse for their unprofessional behavior. I firmly refused because first, c anceling would risk losing my payment** (since my booking was non-refundable). Second, rebooking would likely cost more their "promise" of a refund seemed unreliable. And lastly, Trip.com bookings should be honored! What's the point of using a booking platform if hotels pressure guests to cancel? Thankfully, after arguing, they finally accepted my original booking, but the entire situation was unnecessary and stressful. I was lucky it didn’t ruin my stay, but this hotel clearly prioritizes their own profits over guest convenience.
Tanggapan dari Properti: Dear guest, we are sorry for the bad experience you had during your stay. Thank you for your feedback. We will strengthen training to avoid the problem from happening again. Thank you for letting us know our shortcomings and make improvements. I believe that Xiaomei will give you a different experience when you stay next time. Xiaomei has been working hard to present you with the best home, the best environment and the best service!
Alisha
Superior Double Bed Room (Comfortable Bedding + King Koil Mattress)
Check-in Mar 2025
Business travelers
2 ulasan
10.0/10
Outstanding
Diposting pada 11 Apr 2025
Our stay was great. Thank you for excellent service.
Tanggapan dari Properti: I am really grateful that you gave me a good review despite your busy schedule! No matter how busy I am, I hope you are healthy and happy every day! I always believe that good reputation and publicity come from every guest! It is a great pleasure to have friends from afar, and I look forward to your next stay! I have more surprises for you!
Guest User
Family Room
Check-in Nov 2024
Family
5 ulasan
9.0/10
Great
Diposting pada 31 Des 2024
The hotel itself is good but for someone relying on subway to travel around, its location is still a little far by foot. The hotel's room was clean and spacious. The bed was comfy. The complaint that I have is it's design for the bathroom. The toilet and shower area are separated for one. The wash basin is located outside in the common area of the room. In both the toilet and shower area, there is no place to put your towel or dry clothing nor there was any hook to hang anything. So one would need to come out naked to get change. I would not want to do that in front of my children.
Tanggapan dari Properti: First of all, thank you for taking your precious time to leave your review here. Xiaomei would like to apologize to you for making your stay experience less than perfect. We are always working on it. We also welcome you to visit our hotel again in the near future and continue to provide us with valuable comments and suggestions. I am your little beauty---Jack
Patrick HKG
Deluxe Double Bed Room (Independent Fridge + Comfortable Bedding + King Koil Mattress)
Check-in Mar 2025
Solo travelers
6 ulasan
9.0/10
Great
Diposting pada 9 Mei 2025
Very diligent and helpful services by the team during my entire stay. Especially worth mentioning the room cleaning lady Ms 張桂梅 who is very attentive and proactive in solving customers problems. A very nice stay indeed.
Tanggapan dari Properti: 尊敬的賓客：您好，感謝您的支持與認可！酒店提倡“用心服務”，我們正在用心發現可以給您提供服務的機會，給您提供更滿意、更舒適的休息環境！您的滿意就是我們的追求！可為什麼不是5星呢？一定是小美做的還不夠好,小美們一定再接再厲把服務品質提升的更高，小美真誠的邀請您再次入住，有更多驚喜等您體驗哦！
Guest User
Honorable Double Bed Room (Independent Fridge + Comfortable Bedding + King Koil Mattress)
Check-in Mar 2025
Business travelers
1 ulasan
9.5/10
Amazing
Diposting pada 27 Apr 2025
Nice hotel, stayed there for Shanghai Motor Show. Spacious rooms, comfortable beds.
Tanggapan dari Properti: 很感謝您的點評，額...為什麼不是5星呢？一定是小美做的還不夠好...,小美們一定再接再厲把服務品質提升的更高，小美真誠的邀請您再次入住，有更多驚喜等您體驗哦！
Mutlu Zafrak
Deluxe Double Bed Room (Independent Fridge + Comfortable Bedding + King Koil Mattress)
Check-in Jan 2025
Family
23 ulasan
8.5/10
Very Good
Diposting pada 19 Feb 2025
Lovely hotel , rooms so big and comfy, breakfast is ok , 10 minuts to Airport and train station yes we like that hotel
Tanggapan dari Properti: 有一種讚美，來源於文字，有一種幸福，來源於滿意，喜歡您的語言，無需太多華麗的裝飾，愉悦的心情，無需太多的笑聲，感謝您的喜歡，感謝您的滿意，感謝您相隨小美，感謝您常伴我們左右。我是您的小美---Jack
Guest User
Superior Room (2 Beds)
Check-in Okt 2024
Couples
1 ulasan
10.0/10
Outstanding
Diposting pada 11 Nov 2024
Hotel clean & roomie. We asked for two twins bed it came with two double bed.  Breakfast is good. Only 20 mins to the airport. Free shuttle from hotel to airport.  We had a great time at Shanghai. Thanks 🙏
Tanggapan dari Properti: 激動的小美在這裏替前台所有小夥伴謝謝您的點名好評喲，全體小美在優秀管理層的帶領下竭誠為您服務。我們一定會一如既往地為更多的美居家人提供優質的服務！期待您的再次光臨。我是您的小美---Leo
Seriously Daniel
Superior Double Bed Room (Comfortable Bedding + King Koil Mattress)
Check-in Apr 2024
Solo travelers
9 ulasan
9.5/10
Amazing
Diposting pada 11 Mei 2024
The service at Mercure in Songjiang was really smooth and easy. I checked in fast, was given complimentary breakfast and wine on request. The room was clean and modern. The bed was comfortable. The staff was amazing very helpful.
Tanggapan dari Properti: I am so sad that I didn't get your 5-star rating. I am very disappointed. We will continue to improve ourselves. Your 5-star rating is our next goal. I look forward to meeting you again in Shanghai. I am your Xiaomei---Coco
Cheol Min Han
Superior Cozy Room - City-View (Double Bed)
Check-in Okt 2024
Solo travelers
3 ulasan
9.5/10
Amazing
Diposting pada 26 Nov 2024
Overall One of the best hotel for hospitality and service. All staffs are eager to help ypu.
Tanggapan dari Properti: 很多人走到最後不過是相識一場，小美衹希望能成為您記憶裏温暖的回憶，更希望下次得到您的滿分肯定~我是您的小美---Leo
Etienne Ducrot
Superior Cozy Room - City-View (Double Bed)
Check-in Sep 2024
Business travelers
1 ulasan
9.5/10
Amazing
Diposting pada 16 Okt 2024
Good, tidy and comfortable. Staff are nice and helpful. Need more round trips to airport will be higher appreciagted.
Tanggapan dari Properti: First of all, thank you for taking your precious time to leave your review here. Xiaomei would like to apologize to you for making your stay experience less than perfect. We are always working on it. We also welcome you to visit our hotel again in the near future and continue to provide us with valuable comments and suggestions. I am your little beauty---Jack
Guest User
Deluxe Suite
Check-in Agt 2024
Business travelers
9 ulasan
9.5/10
Amazing
Diposting pada 5 Sep 2024
Room condition is good and clean. Breakfast is okay. Location is little off. Nothing available near by. No restaurants and no convenient stores. But great spa right next to the hotel.
Tanggapan dari Properti: First of all, thank you for taking your precious time to leave your review here. Xiaomei would like to apologize to you for making your stay experience less than perfect. We are always working on it. We also welcome you to visit our hotel again in the near future and continue to provide us with valuable comments and suggestions. I am your little beauty---Jack
Dansyong
Superior Room (2 Beds)
Check-in Okt 2024
Business travelers
59 ulasan
7.0/10
Diposting pada 10 Nov 2024
Good hotel to stay but far the downtown. Hotel breakfast is decent.
Tanggapan dari Properti: 首先感謝您花費寶貴的時間在此留下您的點評。小美在次給您致歉、讓您的入住體驗沒有達到滿分。我們一直在努力中。也歡迎您在不久的將來再次光臨我們酒店，並繼續為我們提供寶貴的意見與建議。我是您的小美---Jack
Guest User
Deluxe Double Bed Room (Independent Fridge + Comfortable Bedding + King Koil Mattress)
Check-in Jun 2024
Business travelers
2 ulasan
10.0/10
Outstanding
Diposting pada 9 Jul 2024
Very friendly staff. Helped with several travel questions. Give us room upgrade and free breakfast. Very very clean room and modern.lady Coco was a professional manager, had a sharp eye for details in breakfast room.
Tanggapan dari Properti: 感謝客官對於小美家小夥伴的認可，我們夥伴看到後非常開心。總有一次相遇，讓心與心靠近；總有一次心動，讓人與人相依。一聲柔柔的問候，便是滿眸的歡喜；一場靜靜的等待，便是滿懷的詩意。感謝您的選擇，衹要您來，我們一直都在。喜歡的語言，無需太多華麗的裝飾，卻是滿滿的感動，感謝相遇，一路的陪伴離不開您的支持，希望下一次和小美相遇，小美可以給您更滿意的體驗，小美家總有不期而遇的温暖！我是您的小美---Coco
JonL
Superior Double Bed Room (Comfortable Bedding + King Koil Mattress)
Check-in Mei 2024
Business travelers
9 ulasan
9.0/10
Great
Diposting pada 23 Jun 2024
I recently had the pleasure of staying at the Mercure Hotel and was thoroughly impressed by the overall experience. The accommodation was excellent, offering a comfortable and well-appointed room that made for a very pleasant stay. A special mention goes to Mr. Jiang at the front desk, who was exceptionally helpful. When I needed to book a cab to the airport, he assisted promptly and efficiently, ensuring a stress-free departure. The hotel’s location is convenient, with a shopping area right opposite. However, it appears that many of the shops are closed down, which is a bit of a letdown. Nonetheless, the proximity to Qibao town, just a 20 RMB taxi fare away, makes up for it with its charming attractions and local experiences. The only suggestion I have for improvement is the cleanliness of the room’s toilet. There was a noticeable smell that needs to be addressed to enhance the overall comfort although they free upgraded me to a premium room. Overall, I had a great stay and would recommend the Mercure Hotel for its excellent accommodation and helpful staff.
Tanggapan dari Properti: Thank you for your valuable comments. Unfortunately, our service is not up to the five-star standard. We will make unremitting efforts to further improve the quality of service, in order to meet your expectations. We sincerely invite you to come back again and experience more carefully prepared service and surprises. I'm Coco, your service housekeeper.