HSIAFEI MANSION

Our honeymoon trip in China got off to a rocky start in Nanjing, but everything turned around the moment we arrived in Shanghai and checked into this hotel. From the smooth and fast check-in process handled by Nana, who was polite and welcoming, to the exceptional service provided throughout our stay, the experience was truly picture-perfect. Echo, Gloria, and Sally were incredibly helpful, assisting us with questions about Taobao deliveries, local attractions, and requests for extra amenities like toiletries, towels, and water. On our second night, Annie and Manager Jocelyn warmly greeted us, congratulated us on our wedding and honeymoon, and made us feel genuinely valued with their thoughtful gestures. It was a pleasant surprise that the entire team seemed aware of our special occasion and consistently wished us happiness throughout our stay. When it was time to check out, Jocelyn and Fenty assisted us with our luggage, transportation inquiries to the railway station for the next leg of our trip, and even went the extra mile to help ship our remaining Taobao parcels to our final destination. Our only minor concern is the distance to the nearest station, which is about a 16-minute walk; a shuttle service would make this hotel a perfect 10/10. Nevertheless, with the outstanding hospitality we received, this hotel is a solid 9.9/10, and we are deeply grateful to the entire team for making our honeymoon stay so memorable. Thank you to everyone!

No one on the front desk speak English and this is a problem to resolve small topics like try to wash some clothes

Great hotel and nice location with shopping street and mall just around the corner. About 20 minutes walk to the Hongqiao railway station via underpass. Would recommend to set up a small laundry room for business travelers.