Chateau Star River Shanghai

During my recent stay at Chateau Star River Hotel, I found the facilities to be excellent and the interior decor tastefully designed, creating a luxurious and elegant atmosphere. The rooms were spacious and well-furnished, contributing to an overall pleasant physical environment. However, the service quality did not match the standard expected from such a well-appointed hotel. Upon arrival, the front desk staff mistakenly assigned me a children’s room, which required me to return to reception and resolve the issue—a rather inconvenient start to my stay. While the room I was eventually given was comfortable and spacious, cleanliness left much to be desired. The bathtub, in particular, had two dead flies and a hardened stain on its surface, which was quite disappointing. I did encounter staff members who demonstrated professionalism—for example, the gentleman managing the breakfast check-in was courteous and efficient. Nonetheless, such instances were the exception rather than the rule. On one occasion, I decided to book a massage at the hotel spa to relieve some back pain. The treatment, which cost approximately $50, was average and initially unproblematic. Unfortunately, at the end of the session, the masseuse offered me an additional service, the nature of which I will refrain from describing here, but I trust it is not difficult to imagine. I declined immediately. Regardless of the hotel's level of control over this matter, given that the spa operates within the premises, I found this situation deeply inappropriate and upsetting.

nice and friendly staff

The best transport are taxi, bcs nearest metro station 20 min by foot. Very big and bright room. Big pool for swiming. Good choise on breakfest. Realy kind staff. Helpful. After this I came to Kempinski Downtown and must say that next time I will choose your great hotel. You are much better.