Novotel Shanghai Hongqiao International Airport

I recently stayed at your hotel for three days and, overall, had a pleasant experience. However, I would like to share some concerns regarding the assistance provided by the front desk staff when it came to booking taxis. On multiple occasions, I asked the reception to help me book a taxi, but I encountered issues each time: Upon check-in, I needed to visit another hotel to collect my luggage. The round trip was no more than 15 km, but I was charged around 90 yuan. The rate shown was 5.3 yuan/km, which is almost double the standard fare. The taxi was booked by the reception. The next day, I inquired about a taxi to the city center. The staff member initially quoted 150 yuan, and when I declined, he later said it would cost 100 yuan. However, when I checked online, the estimated fare was only 51 yuan. As I do not have access to Alipay, I couldn’t book it myself, so I opted to take the metro instead. On the day of checkout, I requested a taxi to the airport. After a few failed attempts, the same staff member said he would book through a different company and quoted 40 yuan, although I know the fare from the hotel to Hongqiao station is usually under 30 yuan. I paid him 50 yuan (as he did not have change), and later he shared a receipt showing a fare of 52.44 yuan. Based on my understanding, the fare should not have exceeded 25 yuan. I’ve attached the receipt he shared for the airport taxi. Unfortunately, I do not know the staff member’s name, as he wasn’t wearing a name tag, but his WeChat name is “lik.” I hope you will look into this matter, as I believe such incidents can affect the overall guest experience. Thank you for your attention.

Quite satisfactory and very convenient for business travellers

Very clean