Manxin Hotel Shanghai North Bund

They answered all of my questions and helped me when I needed a pharmacy. Morning breakfast was pretty good and was sometimes delivered by robot which was a fun novelty. The only small problem was the construction outside the hotel, but that was outside of their control. When I asked for a quieter room they helped me get a quieter room! I am glad I stayed here.

Location: The hotel is conveniently located close to the Bund, with the subway just a 10-minute walk away. There’s also a great mall—瑞红天地太阳宫—about 10 minutes away, which offers good restaurants and a supermarket. Facilities: The hotel is brand new, with a sleek, cozy, and well-thought-out design throughout, from the foyer to the rooms. There’s a laundry area and a small gym equipped with Technogym machines (a few extra weights would be a nice addition). They clearly didn’t cut corners here! However, I do hope they maintain their attention to detail when repairs are needed. It’s a common issue I’ve noticed: when something is fixed, the repair is often visible, making the space look worn out too quickly. It would be a shame for such a lovely hotel to lose its charm due to careless repairs. Staff: The staff are the real highlight! Every team member, from the cleaners to the receptionists, regardless of age, is incredibly helpful and genuinely seems to care about their work. On several occasions, they proactively assisted me, even when I hadn’t asked. Though their English may be limited, they go above and beyond to communicate and help in any way they can. Food: The breakfast offers a solid variety of healthy Chinese dishes—exactly what you’d want for a good start to the day. To sum up: If you’re in the area for business or leisure and want to avoid the larger, more standardized hotels, this boutique option is an excellent choice. It’s even better if you speak a little Chinese and enjoy Asian cuisine!

最垃圾的華住會酒店！！！從來沒有哪家酒店給過我這麼差的居住體驗 獻出本人第一次差評！！盤點北外灘漫心酒店六宗罪！！！ 1.裝修完不久的酒店一股濃濃的甲醛味：在裏面呆五分鐘就頭暈目眩 2.居住條件惡劣：早上八點開始酒店旁邊的工地開始不間斷施工 聲音大到好像有人拿電鑽鑽我的天靈蓋。本來定了兩天酒店直接取消了第二天的預訂搬出酒店 3.酒店工作人員服務態度極差：多次打電話反應噪聲問題後每次都滿口答應會來查看情況解決問題 實際上是陽奉陰違等了三個小時直到退房都無人問津！！ 4.酒店員工智商堪憂：退房時我們向前台表達了投訴無人問津的憤怒和不滿 前台提出的解決問題的方案居然是送我們兩包堅果…甚至在我們離店後還****的來索要好評！！要好評都要我們身上來了 可見着酒店的好評純純是刷出來的 5.酒店承諾的早餐服務根本不存在：入住當晚告訴我們餐廳裝修會在第二天早上十點半送來麥當勞作為早餐 等到12點連根毛都沒看到 ！！ 6.酒店甚至會私吞外賣：凌晨點了一個外賣 外賣員説交給前台用機器人送上來了 等了好久到睡着外賣都沒有送來 第二天退房的時候服務員説我們還有個外賣在前台… 對於這一次在漫心酒店的居住體驗我衹想説600塊住點啥不好 新的一年希望小哥哥小姐姐們都能吃點好的別來這種地方花錢買罪受😭😭同時希望酒店對於消費者能夠更加誠實 沒有早餐就説沒有早餐 早上施工也可以提前告知 客人提出問題之後能解決就解決解決不了就説解決不了 而不是表面唯唯諾諾實際無動於衷 實在做不好員工培訓就早點關門大吉不要給華住會丟臉了哈^_^

非常不推薦這家酒店，特意加錢訂的觀灘大床房，結果入住後，窗外就是正在施工的工地，非常吵，電話前台什麼情況，前台竟然説我這個房間還是他們主動給我做了升級後的，簡直***😡😡😡……；這還不説，花了660，早餐盡然是讓選麥當勞（説餐飲還在裝修，但在訂房時，完全沒有提到），選麥當勞也就算了，訂的是8點送，連續2天都嚴重遲到，而且還是主動電話之後，還遲到，前台竟然還説已經説了啊……能不能再***些😡😡😡！！！非常不推薦來這家店，什麼配置都沒有，服務差的不是一點半點，還***這麼貴😡😡😡

The staff is attentive with clear explanation and helped to push luggage to my room. She helped to arrange my room to the quiet area, as there were construction around the hotel surrounding. There is robot for food delivery up to room too. They use wechat to communicate, hence can asked for help via wechat which was very helpful. The room was spacious and clean. Not the best location, if travelling around with subway, it is around 10-15mins walking distance to the nearest station. The hotel lobby is not at the ground level, which mean need to drag the luggage up before reaching the check in counter, with no one helping.

The staff was very welcoming. I was given an early check-in and the staff assisted in giving us rooms that are near to each other for us to facilitate care to our 3 children. Knowing that we need to be out early for our disneyland and railway trips, the staff provided us with early breakfast and snacks arrangements for us. The 24 hours laundry room also helped us greatly!