Ulasan 外灘景觀府邸公寓

Tanggapan dari Properti: 您好！首先，衷心感謝您選擇我們的酒店公寓並給予評價。對於此次給您帶來如此不愉快的入住體驗，我們深表歉意並向您致以最誠摯的歉意。關於您提到的衞生問題，我們已聯繫物業安排了專業的清潔團隊對電梯、樓道以及房間進行深度清潔與全面消毒，尤其針對灰塵積聚和異味問題進行了重點處理。由於我們採用的是獨特的無前台設計，可能在樓道環境維護方面有所疏忽，我們會增加樓道的清潔頻次，並改善通風設施，以消除異味和提升整體環境品質。針對蚊蟲較多的情況，我們已經在各個房間和公共區域佈置了滅蚊設備，並安排定期檢查與維護，保障您在入住期間免受蚊蟲困擾。儘管此次讓您失望了，但很欣慰我們的地理位置能為您的出行帶來些許便利。

Tanggapan dari Properti: Terima kasih atas ulasan bagusnya, selamat datang kembali.

Tanggapan dari Properti: Dear Guest,We are truly sorry to hear about the unpleasant experience you had during your recent visit to our serviced apartment. Your feedback is of great significance to us, and we sincerely apologize for the inconvenience and discomfort caused.Regarding the issue of cockroaches in the room, this is an unacceptable lapse on our part. We have immediately taken steps to address this, engaging a professional pest control service to conduct a thorough extermination throughout the entire building. We have also strengthened our daily cleaning and inspection procedures to ensure that such a situation does not recur.Concerning the handling of your request for a refund or cancellation, our policy may have seemed rigid and unaccommodating, and we regret that this added to your dissatisfaction. We are currently reviewing and revising our cancellation and refund policies to make them more flexible and guest-centered.We understand that you chose to stay at another hotel instead, and we respect your decision. We hope that you will consider giving us another chance in the future. We are committed to making significant improvements and providing you with a completely different and satisfactory experience.